Krystal experienced a minor incident on September 3, 2026 affecting Krystal Website, Billing & Identity, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Krystal Website, Billing & Identity
Update timeline
- investigating Sep 03, 2026, 08:33 PM UTC
Status: Investigating Our hosting Client Area requires a critical and urgent update. The client area may be briefly unavailable while we apply the update. Invoicing, payments and support tickets will continue as normal once that is complete. Affected components Krystal Website, Billing & Identity (Partial outage)
- resolved Sep 03, 2026, 08:41 PM UTC
Status: Resolved The upgrade has completed. Affected components Krystal Website, Billing & Identity (Operational)