Kore.ai experienced a major incident on April 6, 2026 affecting Bot uptime and Nuance and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2026, 02:21 AM UTC
We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.
- investigating Apr 06, 2026, 02:43 AM UTC
We would like to inform you that an outage has been reported impacting UXO/XO11 in the JP region. Our team is actively investigating the issue and working to restore services at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.
- investigating Apr 06, 2026, 03:44 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 06, 2026, 03:50 AM UTC
The XO11 platform in the JP region now appears to be stable. However, customers using the Agentic Platform may continue to experience issues. Our team is actively investigating and working to address the remaining impact, while we continue to closely monitor the status of the XO11 platform. We appreciate your patience and will share further updates as more information becomes available
- monitoring Apr 06, 2026, 06:47 AM UTC
We are continuing to monitor the system’s stability and validations are currently in progress.
- resolved Apr 06, 2026, 06:59 AM UTC
This incident has been resolved. We will continue to monitor the system’s stability.