Kontent.ai incident

Outage of GraphQL in the US East (Live and Preview)

Critical Resolved View vendor source →

Kontent.ai experienced a critical incident on August 22, 2025 affecting Delivery REST API and Delivery GraphQL API, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 11:44 AM UTC
Resolved
Aug 22, 2025, 12:53 PM UTC
Duration
1h 9m
Detected by Pingoru
Aug 22, 2025, 11:44 AM UTC

Affected components

Delivery REST APIDelivery GraphQL API

Update timeline

  1. investigating Aug 22, 2025, 11:44 AM UTC

    We have identified an outage of GraphQL in the US East region (both Live and Preview), which started around 11:25 AM UTC. Our team is actively investigating the issue.

  2. identified Aug 22, 2025, 12:01 PM UTC

    Our team has identified the issue: the recent release caused a problem with production and staging settings. We are working to fix it.

  3. identified Aug 22, 2025, 12:30 PM UTC

    GraphQL is now functional. More app services were affected, but the GraphQL-related ones should be fine already. We are continuing to work on a fix for the remaining issues.

  4. resolved Aug 22, 2025, 12:53 PM UTC

    The incident has been fully resolved. All services and components are now operational.