Kontent.ai incident

Delivery API Returning Outdated Content in AUEAST Data Center

Major Resolved View vendor source →

Kontent.ai experienced a major incident on June 24, 2026 affecting Delivery REST API and Delivery GraphQL API and 1 more component, lasting 12h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 08:44 PM UTC
Resolved
Jun 25, 2026, 09:25 AM UTC
Duration
12h 41m
Detected by Pingoru
Jun 24, 2026, 08:44 PM UTC

Affected components

Delivery REST APIDelivery GraphQL APIWebhook dispatcher

Update timeline

  1. investigating Jun 24, 2026, 08:44 PM UTC

    Changes to content may not be propagating to the Delivery API and Delivery Preview API in the AUEAST data center. Because of this, webhook notifications also may not be sent as expected.

  2. monitoring Jun 24, 2026, 09:30 PM UTC

    Our developers are still investigating the root cause, but they have implemented a fix, and changes seem to be propagating successfully to the Delivery API. Webhook notifications also seem to be sending successfully.

  3. resolved Jun 25, 2026, 09:25 AM UTC

    The incident has been resolved. All affected services, including the Delivery API and webhook notifications, have fully recovered and are operating as expected.