Kontent.ai incident

Delay in Preview Asset Uploads due to Overloaded Preview Storage in the U.S. Data Center

Minor Resolved View vendor source →

Kontent.ai experienced a minor incident on February 16, 2026 affecting Delivery REST API and Delivery GraphQL API, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 11:13 AM UTC
Resolved
Feb 17, 2026, 08:12 PM UTC
Duration
1d 8h
Detected by Pingoru
Feb 16, 2026, 11:13 AM UTC

Affected components

Delivery REST APIDelivery GraphQL API

Update timeline

  1. identified Feb 16, 2026, 11:13 AM UTC

    There is currently a delay in the appearance of assets when accessing an asset's preview URL due to our preview storage being overloaded in the U.S. data center. Accessing the published version of an asset still functions as expected.

  2. resolved Feb 17, 2026, 08:12 PM UTC

    Our development team has implemented a fix, and accessing an asset via its preview URL after upload is functioning as expected, with minimal delay in processing.