Kontent.ai experienced a notice incident on September 16, 2026 affecting Delivery GraphQL API and Delivery GraphQL API and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 12:47 PM UTC
We are currently investigating an issue affecting our GraphQL service. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. Please note that both the Delivery API and Management API remain fully operational and are unaffected by this issue. We understand the impact this may have and sincerely apologize for the inconvenience. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding. In case of any questions, do not hesitate to contact our support team via chat or at [email protected]
- monitoring Sep 16, 2026, 12:52 PM UTC
We have identified the root cause of the issue affecting our GraphQL service and have implemented mitigation measures to restore service functionality. At this time, the GraphQL service is operating as expected, and our team is actively monitoring the situation to ensure stability and confirm that the issue has been fully resolved. Throughout this, the Delivery API and Management API remained fully operational and were not impacted. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience while we worked to address the issue. We will continue monitoring closely and provide further updates if necessary.
- resolved Sep 16, 2026, 01:18 PM UTC
The issue affecting our GraphQL service has been resolved. After identifying the root cause, we implemented corrective measures and closely monitored the service to confirm stability. GraphQL functionality has been fully restored, and we have not observed any further issues. Throughout this incident, the Delivery API and Management API remained fully operational and were not impacted. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding while we worked to resolve the issue.