Kontent.ai incident

Changes are likely not propagating to Delivery Preview API for projects in the AU data center

Major Resolved View vendor source →

Kontent.ai experienced a major incident on September 25, 2025 affecting Delivery REST API, lasting 11h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 08:57 PM UTC
Resolved
Sep 26, 2025, 08:44 AM UTC
Duration
11h 47m
Detected by Pingoru
Sep 25, 2025, 08:57 PM UTC

Affected components

Delivery REST API

Update timeline

  1. investigating Sep 25, 2025, 08:57 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 25, 2025, 09:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 25, 2025, 09:27 PM UTC

    Our developers have identified the root cause as a network issue within Microsoft Azure, and they are cooperating with Microsoft Azure to resolve the issue.

  4. monitoring Sep 25, 2025, 10:35 PM UTC

    All services seem to be functioning normally. We are continuing to monitor performance.

  5. resolved Sep 26, 2025, 08:44 AM UTC

    This incident has been resolved.