Kong Outage History

Kong is up right now

Kong had 49 outages in the last 2 years totaling 182h 49m of downtime — averaging 2 incidents per month.

There were 49 Kong outages since March 25, 2025 totaling 182h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://kong.statuspage.io

Minor January 29, 2026

Some Konnect API's calls are dropping connections before completing

Detected by Pingoru
Jan 29, 2026, 09:17 AM UTC
Resolved
Jan 29, 2026, 09:47 AM UTC
Duration
30m
Affected: Kong Konnect Cloud
Timeline · 4 updates
  1. investigating Jan 29, 2026, 09:17 AM UTC

    Some customers may be seeing occasional connection resets during API calls to Konnect. This could also impact the UI which relies on Konnect APIs. Retrying the call or UI action should succeed as this appears to be a low percentage of calls impacted. Konnect engineers are looking into the issue and will update shortly.

  2. investigating Jan 29, 2026, 09:17 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 29, 2026, 09:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 09:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Konnect Developer Portals and Insomnia experiencing intermittent errors

Detected by Pingoru
Nov 18, 2025, 01:01 PM UTC
Resolved
Nov 18, 2025, 03:46 PM UTC
Duration
2h 44m
Affected: Kong Konnect Cloud
Timeline · 4 updates
  1. identified Nov 18, 2025, 01:01 PM UTC

    Konnect portals are experiencing intermittent 500 errors due to a third-party service provider outage, customers might encounter errors viewing and accessing developer portals.

  2. identified Nov 18, 2025, 01:36 PM UTC

    Email logins to Insomnia are currently blocked due to an outage with a third-party service provider. SSO authentication is not affected. We are monitoring the third-party provider status closely.

  3. monitoring Nov 18, 2025, 03:03 PM UTC

    The third-party provider believes to have resolved the incident. We will continue to monitor the third-party provider status closely.

  4. resolved Nov 18, 2025, 03:46 PM UTC

    We are no longer seeing intermittent errors in Insomnia and Konnect Portals. We will continue to monitor the third-party provider status closely.

Read the full incident report →

Minor October 20, 2025

AWS Incident Reference: Ongoing service disruption in us-east-1 region

Detected by Pingoru
Oct 20, 2025, 07:11 AM UTC
Resolved
Oct 21, 2025, 02:13 PM UTC
Duration
1d 7h
Affected: Kong Konnect Cloud
Timeline · 2 updates
  1. identified Oct 20, 2025, 01:47 PM UTC

    AWS Incident Reference: Ongoing service disruption in us-east-1 region Current Impact: Dedicated Cloud Gateways: • Existing Cloud Gateways are operating normally. • Provisioning of new network is currently unavailable due to the AWS issue. • There is potential impact if additional nodes need to be scaled in us-east-1. Other Konnect Services: • No impact observed at this time. Next Steps: We are continuing to monitor the AWS incident and will resume normal operations once AWS confirms full service restoration in us-east-1 (Virginia).

  2. resolved Oct 21, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 17, 2025

Elevated DP connection error rates in the US

Detected by Pingoru
Oct 17, 2025, 09:58 AM UTC
Resolved
Oct 17, 2025, 12:03 PM UTC
Duration
2h 5m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. investigating Oct 17, 2025, 09:58 AM UTC

    Some users are experiencing issues connecting DPs in the US region

  2. monitoring Oct 17, 2025, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Audit Log Configurations are Unavailable in UI

Detected by Pingoru
Oct 06, 2025, 04:00 PM UTC
Resolved
Oct 06, 2025, 05:54 PM UTC
Duration
1h 53m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:00 PM UTC

    The UI for Audit Log Configuration is currently unavailable in Konnect. API's are still available for managing Audit Logging configurations. The team is investigating and will update shortly.

  2. resolved Oct 06, 2025, 05:54 PM UTC

    The issue has been resolved and all users should now be able to see their Webhook configuration details properly. A more elaborated update about the issue will follow shortly.

  3. postmortem Oct 17, 2025, 02:27 PM UTC

    On October 6, 2025, some Konnect customers encountered 404 errors when accessing the Audit Log Configuration screen in the Konnect UI. The issue was caused by a UI change that attempted to call a new version \(v3\) of the Audit log configuration API that was not yet fully enabled for all customers. Our engineering team quickly identified the issue and rolled back the change, fully restoring the audit log configuration from the UI. This incident did not affect the actual functionality and no customer audit logs were lost. The impact was limited to the display of the Audit Logs page. We’ve taken steps to strengthen monitoring, testing, and feature flag handling to help prevent similar incidents in the future.

Read the full incident report →

Minor October 3, 2025

Control Plane Configuration API Unavailable

Detected by Pingoru
Oct 03, 2025, 06:09 PM UTC
Resolved
Oct 03, 2025, 06:50 PM UTC
Duration
40m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. investigating Oct 03, 2025, 07:07 PM UTC

    Some customer are experiencing issues making configurations changes to the control plane. This does not impact data plane operations.

  2. investigating Oct 03, 2025, 07:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 03, 2025, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 23, 2025

Investigating issues with Konnect login

Detected by Pingoru
Sep 23, 2025, 05:58 PM UTC
Resolved
Sep 23, 2025, 06:20 PM UTC
Duration
22m
Affected: Kong Konnect Cloud
Timeline · 4 updates
  1. investigating Sep 23, 2025, 05:58 PM UTC

    We are investigating an issue with Konnect login.

  2. identified Sep 23, 2025, 06:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 23, 2025, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2025, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

Published Portal Specification are Not Properly Rendering

Detected by Pingoru
Jul 23, 2025, 04:57 PM UTC
Resolved
Jul 23, 2025, 05:04 PM UTC
Duration
6m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. monitoring Jul 23, 2025, 04:57 PM UTC

    This is only impacting Portal customers

  2. monitoring Jul 23, 2025, 04:58 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 23, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2025

Delay in Provisioning for New Cloud Gateways

Detected by Pingoru
Jul 22, 2025, 06:30 PM UTC
Resolved
Jul 22, 2025, 08:10 PM UTC
Duration
1h 40m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. investigating Jul 22, 2025, 06:30 PM UTC

    Provisioning times for new Cloud Gateway control planes have returned to normal. We performed several test provisions and confirmed that the issue has been resolved

  2. investigating Jul 22, 2025, 08:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 22, 2025, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

Corporate website konghq.com is unreachable

Detected by Pingoru
Jul 17, 2025, 11:51 AM UTC
Resolved
Jul 17, 2025, 12:27 PM UTC
Duration
35m
Timeline · 3 updates
  1. investigating Jul 17, 2025, 11:51 AM UTC

    Our corporate website, konghq.com, is currently unreachable. This has no impact on any of our cloud services.

  2. monitoring Jul 17, 2025, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

Increased Rate Limiting on Konnect APIs via Private Link

Detected by Pingoru
Jul 16, 2025, 03:03 PM UTC
Resolved
Jul 16, 2025, 05:05 PM UTC
Duration
2h 1m
Affected: Kong Konnect Cloud
Timeline · 4 updates
  1. investigating Jul 16, 2025, 03:03 PM UTC

    Some clients using Konnect APIs over Private Link are experiencing unexpected rate limiting. This has been identified as an issue with our edge proxy failing to differentiate different clients for rate limits. The team is currently working to resolve and restore full rate limit capacity to all clients

  2. identified Jul 16, 2025, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2025, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2025, 05:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Service disruptions due to issues with an upstream service provider

Detected by Pingoru
Jun 12, 2025, 07:21 PM UTC
Resolved
Jun 12, 2025, 10:40 PM UTC
Duration
3h 18m
Affected: Kong Konnect Cloud
Timeline · 5 updates
  1. investigating Jun 12, 2025, 07:21 PM UTC

    We're currently experiencing disruptions in some of our services due to issues with an upstream service provider. Our team is actively monitoring the situation and working with the provider to restore normal operations as quickly as possible. We'll continue to provide updates as we learn more. Thank you for your patience. https://www.cloudflarestatus.com/

  2. investigating Jun 12, 2025, 07:23 PM UTC

    Affected services include the new Developer Portal (Beta). Konnect, Gateways, Mesh, Cloud gateway, end-user traffic are not impacted

  3. investigating Jun 12, 2025, 07:52 PM UTC

    We are continuing to monitor the upstream service outage affecting the new Developer Portal (Beta). Konnect, Gateways, Mesh, Cloud gateway, and end-user traffic are not impacted.

  4. monitoring Jun 12, 2025, 09:49 PM UTC

    The Developer Portal (Beta) functionality has been restored. We will continue to monitor the status of our upstream dependencies.

  5. resolved Jun 12, 2025, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Insomnia web app, https://app.insomnia.rest/, degraded due to issues with provider

Detected by Pingoru
Jun 12, 2025, 06:46 PM UTC
Resolved
Jun 13, 2025, 03:29 AM UTC
Duration
8h 42m
Affected: Kong Insomnia
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:46 PM UTC

    The application at https://app.insomnia.rest/ is seeing intermittent errors due to an ongoing incident with our cloud provider, GCP, and the related hosting provider, Firebase Hosting. We're monitoring this incident and will post updates as the situation develops. https://status.firebase.google.com/incidents/1gSdDPiJpQPdMKb4H55t

  2. monitoring Jun 12, 2025, 11:38 PM UTC

    Our upstream provider has noted that everything is functioning correctly on their end now, and https://app.insomnia.rest/ is functioning normally now. We'll keep an eye on the numbers for some time before considering this fully resolved.

  3. resolved Jun 13, 2025, 03:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2025

Newly invited Konnect users aren't able to login after accepting the invite

Detected by Pingoru
Jun 11, 2025, 04:32 PM UTC
Resolved
Jun 11, 2025, 05:11 PM UTC
Duration
39m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. investigating Jun 11, 2025, 04:32 PM UTC

    We care currently investigating this issue.

  2. monitoring Jun 11, 2025, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results. Newly invited users seem to be able to login now as expected

  3. resolved Jun 11, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2025

Dev Portal errors in all regions

Detected by Pingoru
Jun 03, 2025, 03:05 PM UTC
Resolved
Jun 03, 2025, 05:19 PM UTC
Duration
2h 13m
Affected: Kong Konnect Cloud
Timeline · 5 updates
  1. investigating Jun 03, 2025, 03:05 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 03, 2025, 03:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 03, 2025, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 03, 2025, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 03, 2025, 05:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2025

Degraded Insomnia passwordless login/signup experience

Detected by Pingoru
May 22, 2025, 05:14 PM UTC
Resolved
May 26, 2025, 06:58 PM UTC
Duration
4d 1h
Affected: Kong Insomnia
Timeline · 4 updates
  1. investigating May 22, 2025, 05:14 PM UTC

    Some users attempting to log in or sign up via email may see verification emails being sent to spam. Users authentication via other means remain unaffected. We're actively working on a fix and will post updates as we approach a resolution.

  2. identified May 22, 2025, 08:23 PM UTC

    We have identified the root cause of this issue: an unusually high volume of verification emails has impacted our email delivery reputation, causing legitimate login and signup emails to be filtered to spam folders. This issue is limited to users authenticating via passwordless email login on Insomnia. Enterprise customers and users authenticating via Google, GitHub, or SSO are not affected. We are implementing a fix and will provide updates on our progress.

  3. monitoring May 23, 2025, 03:18 AM UTC

    We've deployed additional protections to limit the volume of verification emails, and we're actively monitoring the impact. Some users may still see verification emails go to spam over the next day due to the nature of the email ecosystem. Enterprise customers and users authenticating via Google, GitHub, or SSO remain unaffected.

  4. resolved May 26, 2025, 06:58 PM UTC

    We have confirmed that verification email deliverability for affected users has recovered to normal levels. Enterprise customers and users authenticating via Google, GitHub, or SSO were not affected during this incident. Users still seeing verification emails directed to spam can mark the email as "Not Spam" to resolve mailbox-specific issues.

Read the full incident report →

Minor May 16, 2025

Analytics Data delayed in US Region

Detected by Pingoru
May 16, 2025, 11:57 AM UTC
Resolved
May 16, 2025, 02:07 PM UTC
Duration
2h 9m
Affected: Kong Konnect Cloud
Timeline · 4 updates
  1. investigating May 16, 2025, 11:57 AM UTC

    Our analytics processing pipeline to publish Analytics data has stopped ingesting new data as of 11:00 UTC. New Analytics data sent from customer data planes is not being lost, but it will not visible in Konnect while the pipeline is stopped.

  2. identified May 16, 2025, 12:19 PM UTC

    We have identified and taken steps to begin restoring our Analytics pipeline.

  3. monitoring May 16, 2025, 12:20 PM UTC

    The pipeline has been restored and the backlog of data is being processed.

  4. resolved May 16, 2025, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 1, 2025

Search, some Analytics queries and filtering in Gateway Manager UI are not functional in AU

Detected by Pingoru
May 01, 2025, 10:18 PM UTC
Resolved
May 02, 2025, 12:57 AM UTC
Duration
2h 39m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. identified May 01, 2025, 10:18 PM UTC

    The issue has been identified and a fix is being prepared.

  2. monitoring May 02, 2025, 12:45 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved May 02, 2025, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2025

Konnect UI and APIs appear to be having an outage, but dataplanes do not seem to be affected.

Detected by Pingoru
Apr 29, 2025, 03:18 PM UTC
Resolved
Apr 29, 2025, 05:34 PM UTC
Duration
2h 16m
Affected: Kong Konnect Cloud
Timeline · 4 updates
  1. investigating Apr 29, 2025, 03:18 PM UTC

    We are currently investigating.

  2. identified Apr 29, 2025, 03:42 PM UTC

    The issue has been identified and service is broadly restored. We are working through remaining issues.

  3. monitoring Apr 29, 2025, 04:27 PM UTC

    Fixes have been implemented, service is restored, and we are monitoring the results. Analytics data may be delayed.

  4. resolved Apr 29, 2025, 05:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 11, 2025

Account authentication issue

Detected by Pingoru
Apr 11, 2025, 02:34 AM UTC
Resolved
Apr 11, 2025, 03:25 AM UTC
Duration
50m
Affected: Kong Konnect Cloud
Timeline · 3 updates
  1. monitoring Apr 11, 2025, 02:34 AM UTC

    A software update led to some accounts not being able to authenticate. We have reverted a change and service has been restored. The outage was approximately 22:15Z to 02:15Z.

  2. monitoring Apr 11, 2025, 02:44 AM UTC

    A permission replication issue in our authorization system led to some users seeing unexpected authorization failures during the time period.

  3. resolved Apr 11, 2025, 03:25 AM UTC

    Between 2025-04-10T22:12Z and 2025-04-11T02:17Z, some users incorrectly received audit logs indicating authorization failures for actions that were in-fact authorized. The team reverted the change that caused the incorrect audit events. Only service reports were affected and not the actual service.

Read the full incident report →

Major April 10, 2025

Data plane connection outage in India

Detected by Pingoru
Apr 10, 2025, 03:39 AM UTC
Resolved
Apr 10, 2025, 03:59 AM UTC
Duration
20m
Affected: Kong Konnect Cloud
Timeline · 2 updates
  1. identified Apr 10, 2025, 04:21 AM UTC

    We have identified and are promptly responding to an issue impacting data planes from connecting in the India region.

  2. resolved Apr 10, 2025, 04:44 AM UTC

    Data plane connections have recovered, and we are actively monitoring the health of the Konnect platform in the India region. Some data planes experienced degraded performance and delays in configuration propagation for roughly two minutes. During this period, any data planes that lost connectivity to the Konnect platform fell back to their cached configuration. The issue was caused by hardware degradation reported by our infrastructure provider, affecting the underlying host of one instance. This led to intermittent performance issues or unavailability for some users.

Read the full incident report →

Major March 25, 2025

Some users unable to Login (OIDC, SAML not affected)

Detected by Pingoru
Mar 25, 2025, 06:15 PM UTC
Resolved
Mar 25, 2025, 07:36 PM UTC
Duration
1h 20m
Affected: Kong Konnect Cloud
Timeline · 5 updates
  1. investigating Mar 25, 2025, 06:15 PM UTC

    New logins that do not use OIDC or SAML are currently not possible. We are investigating the issue.

  2. investigating Mar 25, 2025, 06:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 25, 2025, 06:25 PM UTC

    The identity provider for Konnect accounts is experiencing an outage. New social login "Sign ups" and "Logins" are affected. Organizations that use OIDC or SAML to login are not impacted. Logged-in users are also not impacted. We are urgently following up with our auth vendor who has an ongoing incident.

  4. monitoring Mar 25, 2025, 06:55 PM UTC

    The identity provider for Konnect has implemented a fix which resolved the outage on their end. The Logins/Signups should be back up. We are currently monitoring the health of the system.

  5. resolved Mar 25, 2025, 07:36 PM UTC

    The issue has been resolved.

Read the full incident report →