KOMOJU Outage History

KOMOJU is up right now

KOMOJU had 23 outages in the last 2 years totaling 290h 58m of downtime — averaging 0.9 incidents per month.

There were 23 KOMOJU outages since July 27, 2024 totaling 290h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.komoju.com

Minor April 15, 2026

Issues with Shopify Payment Processing

Detected by Pingoru
Apr 15, 2026, 08:37 AM UTC
Resolved
Apr 15, 2026, 10:06 AM UTC
Duration
1h 29m
Timeline · 4 updates
  1. investigating Apr 15, 2026, 08:37 AM UTC

    We are currently investigating reports of an issue affecting payment creation for some Shopify merchants. 現在、一部のShopify加盟店様において、決済の作成が正常に行えない事象が発生しており、詳細を調査中です。

  2. investigating Apr 15, 2026, 09:30 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Apr 15, 2026, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 10:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

KOMOJU Dashboard inaccessible and payment processing affected

Detected by Pingoru
Apr 15, 2026, 12:17 AM UTC
Resolved
Apr 15, 2026, 12:25 AM UTC
Duration
8m
Affected: Management Portal
Timeline · 3 updates
  1. monitoring Apr 15, 2026, 12:17 AM UTC

    We have identified an issue that is affecting KOMOJU logins as well as processing of payments. We have mitigated the issue, and are monitoring the situation.

  2. monitoring Apr 15, 2026, 12:20 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 15, 2026, 12:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 10, 2026

Request Timeouts on KOMOJU

Detected by Pingoru
Apr 10, 2026, 01:13 AM UTC
Resolved
Apr 08, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 10, 2026, 01:13 AM UTC

    Between 11:49 and 12:04 JST, a portion of requests to KOMOJU experienced timeouts due to an infrastructure failure at our cloud provider. Requests resumed processing automatically once the issue was resolved, and no merchant action is required.

Read the full incident report →

Notice April 9, 2026

Disruption in handling payments

Detected by Pingoru
Apr 09, 2026, 04:01 AM UTC
Resolved
Apr 09, 2026, 04:01 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 09, 2026, 04:01 AM UTC

    We experienced a momentary disruption in handling transactions due to a failure with our database provider. The issue has been identified and the system is now fully restored.

Read the full incident report →

Minor March 26, 2026

Issues with capturing bank transfer payments

Detected by Pingoru
Mar 26, 2026, 07:01 AM UTC
Resolved
Mar 26, 2026, 07:21 AM UTC
Duration
20m
Timeline · 2 updates
  1. investigating Mar 26, 2026, 07:01 AM UTC

    We are currently investigating an issue impacting bank transfer payment captures.

  2. resolved Mar 26, 2026, 07:21 AM UTC

    We have identified the issue, and implemented a fix. We will continue to monitor it, but we expect no further impact. Any failed bank transfer payment captures will be retried.

Read the full incident report →

Notice March 11, 2026

Payment Creation Failures on Shopify

Detected by Pingoru
Mar 11, 2026, 02:08 AM UTC
Resolved
Mar 11, 2026, 02:08 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2026, 02:08 AM UTC

    We identified an issue on our side affecting Shopify payment creation and implemented a fix. The issue has been resolved, and we are continuing to monitor the situation.

Read the full incident report →

Critical January 26, 2026

Delay is webhook delivery

Detected by Pingoru
Jan 26, 2026, 02:56 AM UTC
Resolved
Jan 26, 2026, 03:33 AM UTC
Duration
37m
Affected: JSON API
Timeline · 3 updates
  1. identified Jan 26, 2026, 02:56 AM UTC

    The system is currently experiencing a delay in our webhook deliveries. We are working on resolving the issue now.

  2. identified Jan 26, 2026, 03:10 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 26, 2026, 03:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 6, 2025

Delay in webhook delivery

Detected by Pingoru
Nov 06, 2025, 06:15 AM UTC
Resolved
Nov 04, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 06, 2025, 06:15 AM UTC

    We experienced a delay in webhook deliveries starting from 4:00PM 5th of November (JST). The issue was resolved at 6:40PM on the same day.

Read the full incident report →

Minor October 18, 2025

Partial degradation of credit card payments due to 3DS authentication issue

Detected by Pingoru
Oct 18, 2025, 05:12 AM UTC
Resolved
Oct 18, 2025, 06:10 AM UTC
Duration
58m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. investigating Oct 18, 2025, 05:12 AM UTC

    We are currently experiencing an issue with 3DS authentication and some payment are failing due to this. We are currently working on mitigating this.

  2. resolved Oct 18, 2025, 06:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2025

Partial impact to 3DS authentication

Detected by Pingoru
Aug 28, 2025, 07:10 AM UTC
Resolved
Aug 28, 2025, 01:15 PM UTC
Duration
6h 4m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. monitoring Aug 28, 2025, 07:10 AM UTC

    Our 3DS service provider is currently experiencing a partial system issue, which is impacting 3DS authentication for some transactions. Our team is closely monitoring the situation.

  2. resolved Aug 28, 2025, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 25, 2025

Issue with processing Paidy payments

Detected by Pingoru
Aug 25, 2025, 12:08 AM UTC
Resolved
Aug 25, 2025, 01:21 AM UTC
Duration
1h 12m
Timeline · 2 updates
  1. investigating Aug 25, 2025, 12:08 AM UTC

    We are currently investigating an issue affecting payment processing with Paidy. Our team is working to identify the cause and will provide an update as soon as more information is available.

  2. resolved Aug 25, 2025, 01:21 AM UTC

    The issue affecting payment processing with Paidy has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.

Read the full incident report →

Notice August 15, 2025

Intermittent Issues with Shopify Payment Apps

Detected by Pingoru
Aug 15, 2025, 05:09 AM UTC
Resolved
Aug 22, 2025, 05:46 AM UTC
Duration
7d
Timeline · 3 updates
  1. investigating Aug 15, 2025, 05:09 AM UTC

    We’re investigating reports of the dBarai Shopify app failing to install or process payments. Our team is working to identify the cause and will provide an update as soon as more information is available.

  2. investigating Aug 18, 2025, 02:01 AM UTC

    We’re continuing to investigate intermittent failures affecting Shopify payment apps during installation and payment processing. Our team is working closely with Shopify to resolve this, and we will share further updates as soon as more information becomes available.

  3. resolved Aug 22, 2025, 05:46 AM UTC

    The intermittent issue with installing and processing payments on Shopify payment apps has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.

Read the full incident report →

Notice August 8, 2025

Degraded Access to Hosted Page for Some Users

Detected by Pingoru
Aug 08, 2025, 06:04 AM UTC
Resolved
Aug 12, 2025, 04:21 AM UTC
Duration
3d 22h
Timeline · 2 updates
  1. monitoring Aug 08, 2025, 06:04 AM UTC

    We are currently investigating reports from some users who are experiencing issues accessing our hosted page. Our team is monitoring the situation and taking appropriate action as needed.

  2. resolved Aug 14, 2025, 04:21 AM UTC

    The issue preventing some users from accessing our hosted page has been resolved. The service is now fully operational, and we will continue to monitor performance to ensure stability.

Read the full incident report →

Notice August 4, 2025

Blocked access due to anti-virus applications

Detected by Pingoru
Aug 04, 2025, 01:00 AM UTC
Resolved
Aug 04, 2025, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2025, 09:36 AM UTC

    We have identified an issue where some users were experiencing trouble accessing the payments page due to certain anti-virus applications falsely flagging one of our subdomains as malicious. We have since fixed the issue.

Read the full incident report →

Notice July 18, 2025

RakutenPay payments early expiration

Detected by Pingoru
Jul 18, 2025, 01:16 AM UTC
Resolved
Jul 16, 2025, 05:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 18, 2025, 01:16 AM UTC

    On July 16, 2025, we released a feature to synchronize KOMOJU-side payment expiration dates with Rakuten Pay. However, due to a missing condition, the expiration was not extended for authorized payment records, resulting in those payments expiring after 30 minutes and the authorization on the Rakuten Pay side being canceled. This was reverted immediately upon detection.

Read the full incident report →

Minor November 28, 2024

Intermittent credit card transaction failures

Detected by Pingoru
Nov 28, 2024, 02:18 AM UTC
Resolved
Nov 28, 2024, 02:46 AM UTC
Duration
27m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. identified Nov 28, 2024, 02:18 AM UTC

    We are currently experiencing intermittent network connection issues on our gateways and credit card transactions are partially impacted.

  2. resolved Nov 28, 2024, 02:46 AM UTC

    The upstream gateway has recovered and the credit card processing is now fully operational.

Read the full incident report →

Notice October 19, 2024

Intermittent failures in Credit Card transactions

Detected by Pingoru
Oct 19, 2024, 09:57 PM UTC
Resolved
Oct 19, 2024, 09:53 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 19, 2024, 09:57 PM UTC

    We experienced a partial disruption in credit card transaction from around 00:00AM Oct 20 JST. due to an upstream gateway failure. The system recovered around 2:30AM.

Read the full incident report →

Notice October 16, 2024

Impact on Paidy payments

Detected by Pingoru
Oct 16, 2024, 02:57 AM UTC
Resolved
Oct 16, 2024, 02:57 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 16, 2024, 02:57 AM UTC

    We experienced failures on Paidy payments from around 13:00 15th October due to a system upgrade. The issue is now resolved and payments are processing.

Read the full incident report →

Notice September 4, 2024

Credit card transactions processing issue

Detected by Pingoru
Sep 04, 2024, 04:25 AM UTC
Resolved
Sep 04, 2024, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 04, 2024, 04:25 AM UTC

    Due to an incident credit card transactions were partially impacted from around 12:00PM to 12:30. The system is now restored.

Read the full incident report →

Notice August 23, 2024

Konbini payment processing issue

Detected by Pingoru
Aug 23, 2024, 03:22 PM UTC
Resolved
Aug 22, 2024, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 23, 2024, 03:22 PM UTC

    There was an intermittent failure in processing Family Mart payments from 15:00 to 18:13 on the 22nd of August. The issue has now been resolved. ファミリーマートの支払い処理において、8月22日の15:00から18:13まで障害が発生していましたが、現在は復旧しており正常にお支払いがいただける状態となっております.

Read the full incident report →

Notice August 4, 2024

KOMOJU performance degraded

Detected by Pingoru
Aug 04, 2024, 03:48 AM UTC
Resolved
Aug 04, 2024, 04:22 AM UTC
Duration
33m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. identified Aug 04, 2024, 03:48 AM UTC

    We are currently experiencing degradation in credit card processing and working on resolving the issue.

  2. resolved Aug 04, 2024, 04:22 AM UTC

    The issue has now being resolved.

Read the full incident report →

Notice July 29, 2024

KOMOJU performance affected

Detected by Pingoru
Jul 29, 2024, 08:05 AM UTC
Resolved
Jul 30, 2024, 12:04 AM UTC
Duration
15h 58m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. investigating Jul 29, 2024, 08:05 AM UTC

    We are experiencing reduced system performance and are actively working on resolving the issue.

  2. resolved Jul 30, 2024, 12:04 AM UTC

    The issue has now being resolved.

Read the full incident report →

Notice July 27, 2024

Upstream gateway issue

Detected by Pingoru
Jul 27, 2024, 03:55 AM UTC
Resolved
Jul 27, 2024, 04:10 AM UTC
Duration
14m
Affected: JSON APIHosted Page API
Timeline · 3 updates
  1. investigating Jul 27, 2024, 03:55 AM UTC

    We are currently experiencing an issue with an upstream gateway. Credit card transactions maybe affected.

  2. investigating Jul 27, 2024, 04:08 AM UTC

    Upstream issue is now resolved.

  3. resolved Jul 27, 2024, 04:10 AM UTC

    This incident has been resolved.

Read the full incident report →