KnowBe4 incident

Protect blank purchasing page on store.knowbe4.com

Major Ongoing View vendor source →

KnowBe4 is currently experiencing a major incident affecting KnowBe4 Website, which began 6d ago. The vendor's full update timeline is below.

Started
Jul 17, 2026, 01:18 PM UTC
Resolved
Ongoing
Duration
● 5d 16h
Detected by Pingoru
Jul 17, 2026, 01:18 PM UTC

Affected components

KnowBe4 Website

Update timeline

  1. investigating Jul 17, 2026, 01:18 PM UTC

    We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

  2. monitoring Jul 17, 2026, 06:55 PM UTC

    We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.

  3. investigating Jul 20, 2026, 06:24 PM UTC

    We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.