Resolved after 56 days 1 hour, affecting KnowBe4 Website, on July 17, 2026.
We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
Affected components
Update timeline
- investigating Jul 17, 2026, 01:18 PM UTC
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
- monitoring Jul 17, 2026, 06:55 PM UTC
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
- investigating Jul 20, 2026, 06:24 PM UTC
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
- monitoring Jul 29, 2026, 06:40 PM UTC
We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
- monitoring Aug 17, 2026, 09:02 PM UTC
We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
- resolved Sep 11, 2026, 03:04 PM UTC
This incident has been resolved.
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