KnowBe4 experienced a minor incident on September 24, 2026 affecting Console and Mail Flow and 1 more component, lasting 15h 23m. The incident has been resolved; the full update timeline is below.
Affected components
ConsoleMail FlowMail Flow
Update timeline
- investigating Sep 24, 2026, 05:53 PM UTC
We have identified an issue with Protect that has resulted in degraded performance, and our engineering team is looking into a fix.
- monitoring Sep 24, 2026, 06:39 PM UTC
We have identified an issue with Protect that has resulted in degraded performance. A fix has been implemented, and we will continue to monitor this issue.
- investigating Sep 24, 2026, 07:57 PM UTC
We have identified an issue with Protect & Prevent that has resulted in degraded performance, and our engineering team is looking into a fix.
- monitoring Sep 24, 2026, 09:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 09:16 AM UTC
This incident has been resolved.