KnowBe4 incident

Prevent and Protect Degraded Performance (US Instances)

Minor Ongoing View vendor source →

KnowBe4 is currently experiencing a minor incident affecting Mail Flow and Mail Flow, which began 2d ago. The vendor's full update timeline is below.

Started
Sep 28, 2026, 09:10 PM UTC
Resolved
Ongoing
Duration
● 2d 5h
Detected by Pingoru
Sep 28, 2026, 09:10 PM UTC

Affected components

Mail FlowMail Flow

Update timeline

  1. investigating Sep 28, 2026, 09:10 PM UTC

    We are currently investigating an issue regarding degraded performance for Prevent and Protect on our US servers.

  2. monitoring Sep 29, 2026, 01:44 PM UTC

    We have identified an issue with the US instances of Prevent and Protect that has resulted in degraded performance. A fix has been implemented, and we will continue to monitor this issue.