Resolved after 3 hours 7 minutes, affecting Console, on June 3, 2026.
On Wednesday, June 3, 2026, from approximately 14:49 to 16:09 \(UTC\), customers experienced errors when accessing the **User Details** page in the KSAT console. This issue was caused by an update that introduced missing fields, which prevented the **User Details** page from loading. To resolve this issue, our team updated the console again to restore the missing fields, and the KSAT console returned to normal performance by approximately 16:09 \(UTC\). To prevent similar issues in the future, additional automated tests were added. No data loss occurred as a result of this issue.
Affected components
Update timeline
- investigating Jun 03, 2026, 03:07 PM UTC
We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.
- monitoring Jun 03, 2026, 04:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 06:14 PM UTC
This incident has been resolved.
- postmortem Jul 15, 2026, 03:23 PM UTC
On Wednesday, June 3, 2026, from approximately 14:49 to 16:09 \(UTC\), customers experienced errors when accessing the **User Details** page in the KSAT console. This issue was caused by an update that introduced missing fields, which prevented the **User Details** page from loading. To resolve this issue, our team updated the console again to restore the missing fields, and the KSAT console returned to normal performance by approximately 16:09 \(UTC\). To prevent similar issues in the future, additional automated tests were added. No data loss occurred as a result of this issue.
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