KnowBe4 incident

Protect, Prevent, Workspace & Webforms | Intermittent login issues (UK only)

Minor Resolved View vendor source →

KnowBe4 experienced a minor incident on September 23, 2026 affecting Authentication and Authentication and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 09:52 AM UTC
Resolved
Sep 23, 2026, 02:58 PM UTC
Duration
5h 5m
Detected by Pingoru
Sep 23, 2026, 09:52 AM UTC

Affected components

AuthenticationAuthenticationSecure Web FormsSecure Workspace

Update timeline

  1. identified Sep 23, 2026, 09:52 AM UTC

    We have received reports of users receiving "Access Denied" error messages while trying to login. We have identified the issue and are working on implementing a solution and will update this page when we have more information.

  2. monitoring Sep 23, 2026, 10:57 AM UTC

    The issue has been identified and a fix has been implemented and will update this page when we have more information.

  3. resolved Sep 23, 2026, 02:58 PM UTC

    This incident has been successfully resolved and all systems are fully operational.