KnowBe4 incident

Console Login/Access Issue - (UK Instance)

Critical Resolved View vendor source →

KnowBe4 experienced a critical incident on September 16, 2026 affecting Console and Console and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 05:47 PM UTC
Resolved
Sep 16, 2026, 08:58 PM UTC
Duration
3h 11m
Detected by Pingoru
Sep 16, 2026, 05:47 PM UTC

Affected components

ConsoleConsoleLearner Experience (LX)

Update timeline

  1. identified Sep 16, 2026, 05:47 PM UTC

    We have identified an issue causing login and access issues for accounts on our UK instance.

  2. monitoring Sep 16, 2026, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2026, 08:58 PM UTC

    This incident has been resolved.