Knack Outage History

We’re investigating an issue where some accounts have access to only Classic or Next Gen, instead of both. All affected customers should still be able to access their apps, though access may be limited to one version of the platform. Our Engineering team is actively working to identify the cause and restore full access. Updates will be shared here.

We’ve identified the cause of the issue limiting some accounts to either Classic or Next Gen access. This is related to an issue with one of our third-party providers. All affected customers should still be able to access their apps, though access may be limited to one version of the platform. Our Engineering team is working with the provider to resolve the issue and restore full access. Further updates will be shared here.

We have noticed an increased number of errors on our servers related to the processing of automated tasks - we are talking about the scheduled tasks and field indexes (those that need to run at midnight). This does not affect all of the events, but it seems that it might be affecting all regions. Our team of engineers is currently investigating the incident on our side and we are working to get this resolved. We will keep you up to date with our findings.

Some of our customers in the US region might be experiencing slowdown or partial service disruption. We have identified an upstream provider as the source and we are working with them to get this resolved. We will keep you updated!

We’ve identified that the slowdown and partial service disruption initially reported in the US region is now affecting multiple regions. The root cause remains an issue with one of our upstream providers. We’ll continue to share updates here as we make progress. Thank you for your patience and understanding.

We're currently experiencing an issue with our Flows feature. New flows cannot be created at this time, and users may see a 502 Bad Gateway error. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates here as we learn more. Thank you for your patience!

Some customers are seeing "Uh oh! This page does not exist" when loading pages in the Builder and Live App. Our team is investigating and working to restore service. Thanks for your patience while we resolve this issue.

We're currently investigating an issue where images are not loading for some customers. Our engineering team is actively working to identify the root cause and resolve it as quickly as possible. We appreciate your patience and will share more updates here as soon as we have them.

We have discovered that the Builder and Live app services are not loading at the moment. Our engineering team is already aware of the situation and the investigation is ongoing. Once we have more details we will be posting an update.

We're currently investigating reports of some Live apps not loading and menus failing to load within certain apps. Our Engineering team is actively working to identify the cause and resolve the issue as quickly as possible. We’ll share updates here as we learn more. Thanks for your patience!

We’re currently experiencing an issue with our Maps feature. When searching for an address, the address details are displayed correctly, but the map itself appears blank. Our team is actively investigating this and working on a fix. We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding.

We are currently investigating an issue where API keys appear to have been reset or changed unexpectedly. Our engineering team is actively working to identify the cause and resolve the problem as quickly as possible. We’ll provide updates here as we learn more. Thank you for your patience!

We have received some complaints about degraded performance in the EU region. These vary from slow loading of the page to intermittently being able to access the apps. Our team is looking into the issue and we will come back with an update as soon as we have more details.

Update: 8:00 AM EST. Things are looking stable at this point so we will be closing out the alert. If you have any other issues with the service please reach out to the Support team through the regular communication channels. Update: 6:30 AM EST. It seems that the services are back to normal at this time. We will continue to monitor on our end for a few more hours. At this time we will decrease the severity of the issue. Update: 6:00 AM EST. We have found the cause and are working on a permanent fix on all the regions. We still need to run some tests on our end to ensure compatibility. Once we have the fix deployed we will add another update. At around 2:30 AM EST we have discovered an API service interruption across all platforms. If you got a 500 error for any API calls, it is related to this incident. Our engineering team has been working since then on identifying the cause and implementing a solution. We will come back with a reply soon.

We are currently experiencing an issue where some scheduled tasks have stopped running, impacting a small subset of customers. Our Engineering team is actively investigating the root cause and working to restore full functionality as soon as possible. Affected customers may try updating the "Next Run Date" in the task settings, which may help trigger the tasks to resume.

Update: We have identified the cause as an upstream provider and the issue has been resolved. The website is accessible again. We have discovered that the knack.com website is not accessible at the moment, throwing a 404 error. Our engineers are already investigating this on our end. Only the website is affected and the knack builder and live app are still accessible at the moment.

We are currently experiencing an issue with our Payments/E-Commerce feature in the Live App, and it is temporarily unavailable. Our team is actively working to resolve the problem as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding.