Knack experienced a minor incident on December 22, 2025 affecting Builder, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2025, 08:31 AM UTC
We have noticed an increased number of errors on our servers related to the processing of automated tasks - we are talking about the scheduled tasks and field indexes (those that need to run at midnight). This does not affect all of the events, but it seems that it might be affecting all regions. Our team of engineers is currently investigating the incident on our side and we are working to get this resolved. We will keep you up to date with our findings.
- identified Dec 22, 2025, 10:45 AM UTC
We have identified a possible cause and are working on a fix. There are still possible minor issues, but the service should mostly be back to normal. We will let you know as soon as this is marked as resolved from our end.
- resolved Dec 22, 2025, 01:24 PM UTC
Our engineering team has fixed the issue and services are back to normal. If you notice any more issues after this point please reach out to our support team through the available channels.