Knack experienced a minor incident on April 17, 2026 affecting Live App, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 17, 2026, 06:40 PM UTC
We are aware that some customers are experiencing a blank page when accessing their Live Apps. This issue has been identified as a localized DNS/ISP problem affecting several providers in Texas, USA and is not related to our platform. At this time, resolution will depend on the impacted ISPs. As a workaround, users may be able to access their app successfully by switching to a different network or ISP. We will continue to monitor the situation and share updates when available. Thank you for your understanding.
- resolved Apr 17, 2026, 10:52 PM UTC
We have received reports that the issue causing some users to see a blank page when accessing their Live Apps has been resolved. We are no longer seeing widespread impact, and this incident is now considered resolved. If you continue to experience issues, we recommend trying an alternate network or contacting your ISP for further assistance. Thank you for your patience while this was ongoing.