Knack experienced a minor incident on January 22, 2026 affecting Builder, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 05:46 PM UTC
Some customers may be unable to access the Builder. The issue has been identified and is related to a problem with one of our service providers. We’re actively working with them to resolve this as quickly as possible and will provide updates as they become available.
- monitoring Jan 22, 2026, 06:25 PM UTC
A fix has been implemented for the issue affecting access to the Builder. We’re currently monitoring the results to ensure everything is functioning normally and will provide further updates if needed.
- resolved Jan 22, 2026, 06:33 PM UTC
The issue affecting access to the Builder has been fully resolved. All systems are operating normally. Thanks for your patience while we worked to address this.