Khoros incident

Degraded Performance Affecting Flow-to-Care Actions

Major Resolved View vendor source →

Khoros experienced a major incident on July 9, 2026 affecting EU Hosted Care, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 06:45 PM UTC
Resolved
Jul 09, 2026, 08:47 PM UTC
Duration
2h 1m
Detected by Pingoru
Jul 09, 2026, 06:45 PM UTC

Affected components

EU Hosted Care

Update timeline

  1. investigating Jul 09, 2026, 06:45 PM UTC

    We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.

  2. monitoring Jul 09, 2026, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 08:47 PM UTC

    This incident has been resolved.