Khoros incident

[Khoros Care] Community replies not ingesting into Care

Major Resolved View vendor source →

Khoros experienced a major incident on December 11, 2025 affecting Khoros Community Integration, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 08:07 AM UTC
Resolved
Dec 12, 2025, 09:18 PM UTC
Duration
1d 13h
Detected by Pingoru
Dec 11, 2025, 08:07 AM UTC

Affected components

Khoros Community Integration

Update timeline

  1. investigating Dec 11, 2025, 08:07 AM UTC

    We are currently investigating an issue with the Community <> Care post ingestion.

  2. identified Dec 11, 2025, 11:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 11, 2025, 01:25 PM UTC

    A fix has been implemented, and we are currently monitoring the results while backfilling completes.

  4. monitoring Dec 12, 2025, 03:53 AM UTC

    We have not received any new complaints regarding this and are continuing to monitor this.

  5. resolved Dec 12, 2025, 09:18 PM UTC

    The issue with Care post ingestion is now resolved.