Ketch Outage History

Ketch is up right now

Ketch had 9 outages in the last 2 years totaling 145h 30m of downtime — averaging 0.4 incidents per month.

There were 9 Ketch outages since September 18, 2024 totaling 145h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ketch.com

Minor July 8, 2026

Elevated API Errors

Detected by Pingoru
Jul 08, 2026, 07:52 AM UTC
Resolved
Jul 08, 2026, 08:06 AM UTC
Duration
13m
Affected: API (US)Ketch Application Console (US)Marketing Preferences (US)
Timeline · 3 updates
  1. identified Jul 08, 2026, 07:52 AM UTC

    We are aware of occasional authentication problems in our US region. The root cause has been found, and the team is actively working to resolve it.

  2. identified Jul 08, 2026, 07:52 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 08, 2026, 08:39 AM UTC

    This incident has been resolved. Between approximately 05:45 and 08:06 UTC, some customers experienced intermittent errors on API and Console requests. An authentication issue in one of our backend services caused new lookups to fail while previously cached requests kept succeeding, which is why impact varied by customer instead of showing as a full outage. We deployed a fix and confirmed normal service since. We're adding monitoring to catch this class of issue immediately.

Read the full incident report →

Minor January 6, 2026

Marketing Preference Orchestration

Detected by Pingoru
Jan 06, 2026, 07:33 PM UTC
Resolved
Jan 06, 2026, 05:47 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 06, 2026, 07:33 PM UTC

    The orchestration of marketing preferences experienced an outage between 9:47 am PST and 10:05 am PST on January 6, 2016. During this period, orchestrations for downstream systems concerning market preferences were not executed.

Read the full incident report →

Minor December 5, 2025

Processing delays for Marketing Preferences workflows

Detected by Pingoru
Dec 05, 2025, 08:26 AM UTC
Resolved
Dec 10, 2025, 11:58 PM UTC
Duration
5d 15h
Affected: Marketing Preferences (US)
Timeline · 3 updates
  1. monitoring Dec 09, 2025, 11:31 PM UTC

    Summary We are experiencing processing delays in Marketing Preferences workflows due to unusually high orchestration load. This is causing some subscription updates to be delayed or time out instead of processing within the usual window. Impact - A subset of Marketing Preferences workflows (including some customer webhooks) did not complete within expected timeframes. - No data has been lost; all incoming events are safely stored, but some have not yet been orchestrated to downstream destinations. No action is required. If you rely on webhooks or downstream reporting from Marketing Preferences, you may see a burst of historical events as we work through the backlog.

  2. monitoring Dec 09, 2025, 11:39 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 10, 2025, 11:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 21, 2025

Elevated Errors

Detected by Pingoru
Nov 21, 2025, 06:46 PM UTC
Resolved
Nov 21, 2025, 08:13 PM UTC
Duration
1h 26m
Affected: API (US)Ketch Application Console (US)Privacy Portal (US)CDNTransponder API (US)Consent Experience
Timeline · 4 updates
  1. investigating Nov 21, 2025, 06:46 PM UTC

    We're experiencing an elevated level of errors since 10:11 AM Pacific and are currently looking into the issue.

  2. investigating Nov 21, 2025, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2025, 07:09 PM UTC

    The issue has been identified, a fix implemented, and services are now recovering.

  4. resolved Nov 21, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025

Elevated US API Errors

Detected by Pingoru
Sep 03, 2025, 05:05 AM UTC
Resolved
Sep 03, 2025, 09:10 AM UTC
Duration
4h 4m
Affected: API (US)
Timeline · 2 updates
  1. monitoring Sep 03, 2025, 08:01 AM UTC

    We experienced elevated API error rates due to a distributed denial-of-service (DDoS) attack. Mitigations have been put in place, and the team will monitor and adjust as necessary.

  2. resolved Sep 03, 2025, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Elevated Errors on the Ketch Application Console

Detected by Pingoru
Aug 20, 2025, 06:57 PM UTC
Resolved
Aug 20, 2025, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2025, 06:57 PM UTC

    At 9:30 AM Pacific Time, we observed elevated errors for some components within the Ketch Application Console. The engineering teams were promptly engaged, and the service was successfully restored by 10:08 AM Pacific Time.

Read the full incident report →

Minor August 20, 2025

Elevated DSR API Errors

Detected by Pingoru
Aug 20, 2025, 01:10 PM UTC
Resolved
Aug 20, 2025, 01:10 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2025, 06:35 PM UTC

    At 6:10 AM Pacific Time, an increased incidence of API errors was observed concerning DSR requests. The engineering teams were promptly engaged, and service was successfully restored at 10:08 AM Pacific Time.

Read the full incident report →

Critical June 2, 2025

API unavailable in EU region

Detected by Pingoru
Jun 02, 2025, 07:43 PM UTC
Resolved
Jun 02, 2025, 11:56 PM UTC
Duration
4h 13m
Affected: API (EU)Transponder API (EU)
Timeline · 4 updates
  1. identified Jun 02, 2025, 10:08 PM UTC

    The issue has been identified and engineers are working on restoring service.

  2. identified Jun 02, 2025, 10:45 PM UTC

    We are continuing to restore services in the EU region.

  3. monitoring Jun 02, 2025, 11:59 PM UTC

    Services are starting to recover, and the recovery is being actively monitored.

  4. resolved Jun 03, 2025, 12:31 AM UTC

    This incident has been resolved. Ketch Engineering will continue to monitor the situation.

Read the full incident report →

Minor September 18, 2024

Ketch management console not loading

Detected by Pingoru
Sep 18, 2024, 05:30 PM UTC
Resolved
Sep 18, 2024, 05:30 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Sep 18, 2024, 08:35 PM UTC

    Ketch Management Console not Loading.

  2. postmortem Sep 19, 2024, 10:34 PM UTC

    Between 7:42 AM and 10:30 AM \(Pacific Time\) on September 18th, 2024, some users experienced slow or unresponsive performance from the Ketch Management Console. Engineers were notified about the service degradation and discovered that an ad-hoc backend task was unexpectedly causing high load, which led to the degraded performance of the Ketch Console. Ketch Engineering took respective remediation steps to restore service to the Ketch Management Console. Services were continually monitored and confirmed back to normal latency levels by 10:30 AM. This incident was isolated to the Ketch Management Console and did not impact any other APIs. Ketch uses automated monitoring of its systems to detect such incidents; however, steps are being made to further enhance monitoring to detect performance degradations sooner. The team is also adding additional controls to its backend tasks to ensure that this failure scenario does not reoccur.

Read the full incident report →