Ketch incident

Elevated Errors

Major Resolved View vendor source →

Ketch experienced a major incident on November 21, 2025 affecting API (US) and Ketch Application Console (US) and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 06:46 PM UTC
Resolved
Nov 21, 2025, 08:13 PM UTC
Duration
1h 26m
Detected by Pingoru
Nov 21, 2025, 06:46 PM UTC

Affected components

API (US)Ketch Application Console (US)Privacy Portal (US)CDNTransponder API (US)Consent Experience

Update timeline

  1. investigating Nov 21, 2025, 06:46 PM UTC

    We're experiencing an elevated level of errors since 10:11 AM Pacific and are currently looking into the issue.

  2. investigating Nov 21, 2025, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2025, 07:09 PM UTC

    The issue has been identified, a fix implemented, and services are now recovering.

  4. resolved Nov 21, 2025, 08:13 PM UTC

    This incident has been resolved.