US Portal Degradation

Update timeline

1. investigating Feb 17, 2026, 07:43 PM UTC

   We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.

2. identified Feb 17, 2026, 09:00 PM UTC

   We have identified the source of the issue as an underlying network transport problem and are working to remediate. There is no ETA at this time. Updates will be provided.

3. identified Feb 17, 2026, 09:06 PM UTC

   Customer flow data and associated retention are not believed to be impacted at this time.

4. identified Feb 17, 2026, 09:51 PM UTC

   Both redundant connections to a core site serving the Ashburn IAD US cluster are currently offline. Our engineers have been dispatched and are actively working to restore service. The Ashburn IAD US portal is unavailable at this time, and some data ingestion may be delayed or incomplete. We will provide regular updates until the US portal is fully restored.

5. monitoring Feb 17, 2026, 10:30 PM UTC

   Our underlying inter site transport has been restored, and we are monitoring recovery of all services.

6. monitoring Feb 17, 2026, 11:16 PM UTC

   We are continuing to recover services related to flow ingest and query.

7. resolved Feb 18, 2026, 01:57 AM UTC

   This incident has been resolved.