Keepit Outage History

Keepit degraded · 1 active incident View live status →

Keepit had 21 outages in the last 2 years totaling 5284h 20m of downtime — averaging 0.9 incidents per month.

There were 21 Keepit outages since September 13, 2024 totaling 5284h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.keepit.com

Notice August 25, 2026

Intermittent Connectivity Issues — DE/FR Region

Detected by Pingoru
Aug 25, 2026, 02:12 PM UTC
Resolved
Aug 26, 2026, 08:06 PM UTC
Duration
1d 5h
Affected: User InterfaceAPI
Timeline · 3 updates
  1. investigating Aug 25, 2026, 02:12 PM UTC

    We are aware of intermittent connectivity issues in the DE/FR region caused by a scheduled network maintenance by our infrastructure provider, which is causing problems with login. We will provide a further update once the maintenance is complete

  2. monitoring Aug 26, 2026, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2026

Backup Job Failures – CH Region

Detected by Pingoru
Aug 20, 2026, 09:27 PM UTC
Resolved
Aug 21, 2026, 07:07 PM UTC
Duration
21h 39m
Affected: SaaS Backup
Timeline · 2 updates
  1. investigating Aug 20, 2026, 09:27 PM UTC

    Some customers in the Switzerland region are experiencing backup job failures on their connectors. We are actively investigating the root cause. Further updates will follow

  2. resolved Aug 21, 2026, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

Failed Jobs - DK Region

Detected by Pingoru
Jul 22, 2026, 09:02 AM UTC
Resolved
Jul 22, 2026, 07:59 PM UTC
Duration
10h 56m
Affected: SaaS Backup
Timeline · 3 updates
  1. investigating Jul 22, 2026, 09:02 AM UTC

    We are currently experiencing failed jobs in the DK region. The OPS team is investigating the root cause, and we will keep you updated

  2. monitoring Jul 22, 2026, 11:29 AM UTC

    The issue with failed jobs in the DK region has been resolved, and all services are back to normal. We are continuing to monitor the situation to ensure full stability

  3. resolved Jul 22, 2026, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Degraded Browsing and Indexing in US-DC

Detected by Pingoru
May 20, 2026, 01:54 PM UTC
Resolved
May 26, 2026, 09:10 AM UTC
Duration
5d 19h
Affected: User InterfaceAPISaaS Backup
Timeline · 4 updates
  1. investigating May 20, 2026, 01:54 PM UTC

    We are currently experiencing indexing delays and slow browsing speeds in the US-DC region. Our team is actively investigating the issue and will provide updates as soon as it is resolved

  2. identified May 21, 2026, 06:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 08:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

Frankfurt Datacenter Connectivity Disruption

Detected by Pingoru
May 05, 2026, 11:23 AM UTC
Resolved
May 05, 2026, 03:46 PM UTC
Duration
4h 23m
Timeline · 2 updates
  1. monitoring May 05, 2026, 11:23 AM UTC

    We have experienced a disruption with our Frankfurt datacenter connectivity. The root cause has been identified, and we have mitigated the issue. We will continue to monitor the situation until a permanent fix is in place

  2. resolved May 05, 2026, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Microsoft Teams Chat Backups Failing for Some Users

Detected by Pingoru
Apr 15, 2026, 09:44 AM UTC
Resolved
Apr 16, 2026, 01:38 PM UTC
Duration
1d 3h
Affected: SaaS BackupSaaS BackupSaaS Backup
Timeline · 4 updates
  1. investigating Apr 15, 2026, 09:44 AM UTC

    We have identified an issue affecting Microsoft Teams Chat backups for some users in multiple regions following a recent update. The rollout has been paused while we investigate and implement a fix. Our team is actively working to resolve the issue while identifying the root cause. Next update in 90 minutes.

  2. identified Apr 15, 2026, 01:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2026, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2026

Search import delays in UK region

Detected by Pingoru
Mar 12, 2026, 10:09 AM UTC
Resolved
Mar 13, 2026, 09:35 AM UTC
Duration
23h 26m
Timeline · 4 updates
  1. investigating Mar 11, 2026, 09:59 AM UTC

    The United Kingdom (UK-LD) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved

  2. identified Mar 12, 2026, 10:09 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Mar 12, 2026, 08:24 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Mar 13, 2026, 09:35 AM UTC

    This incident has been resolved

Read the full incident report →

Notice January 22, 2026

Intermittent Issue with SharePoint & OneDrive Version Backups

Detected by Pingoru
Jan 22, 2026, 02:57 PM UTC
Resolved
Jan 27, 2026, 10:18 AM UTC
Duration
4d 19h
Timeline · 3 updates
  1. identified Jan 22, 2026, 02:57 PM UTC

    We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress. Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.

  2. monitoring Jan 25, 2026, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2026, 10:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2025

Snapshot Size Inconsistency

Detected by Pingoru
Dec 04, 2025, 11:46 AM UTC
Resolved
Dec 12, 2025, 03:04 PM UTC
Duration
8d 3h
Timeline · 7 updates
  1. identified Dec 04, 2025, 11:46 AM UTC

    We've detected a discrepancy in the size of snapshots completed during the last 24 hours. We've identified the underlying issues, and are currently mitigating the problem. We expect the issue to be resolved by 19:00 UTC on 04 December 2025

  2. monitoring Dec 04, 2025, 09:23 PM UTC

    The root cause of the issue has been identified and removed. As a result, customer accounts are no longer at risk of further impact. The accounts that were previously affected are currently being reviewed individually to determine the best remediation approach. Additional updates will be provided as remediation progresses

  3. monitoring Dec 05, 2025, 03:08 PM UTC

    Remediation efforts are still in progress, and previously affected accounts continue to be reviewed to ensure the appropriate corrective actions are applied. Further updates will be shared as the work advances

  4. monitoring Dec 08, 2025, 04:43 PM UTC

    Remediation work is still in progress

  5. monitoring Dec 09, 2025, 08:00 PM UTC

    Efforts to complete remediation are continuing

  6. monitoring Dec 11, 2025, 07:16 AM UTC

    Ongoing efforts are focused on completing the remaining remediation steps

  7. resolved Dec 12, 2025, 03:04 PM UTC

    The underlying issue has been remediated, and monitoring confirms no continuing impact. The incident is now resolved

Read the full incident report →

Notice May 29, 2025

Search import delays in DE region

Detected by Pingoru
May 29, 2025, 10:46 AM UTC
Resolved
Aug 08, 2025, 08:05 PM UTC
Duration
71d 9h
Timeline · 4 updates
  1. investigating May 29, 2025, 10:46 AM UTC

    The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved

  2. investigating Jun 02, 2025, 01:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 08:42 AM UTC

    We have deployed a fix, and are monitoring system performance to confirm the issue has been fully resolved

  4. resolved Aug 08, 2025, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 15, 2025

"Impossible travel" alerts from Microsoft in the DK region

Detected by Pingoru
May 15, 2025, 06:16 AM UTC
Resolved
Jul 09, 2025, 10:41 AM UTC
Duration
55d 4h
Timeline · 5 updates
  1. investigating May 15, 2025, 06:16 AM UTC

    A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT

  2. investigating May 15, 2025, 07:03 PM UTC

    We are continuing to investigate this issue. Next update 17:00 GMT

  3. investigating May 16, 2025, 09:14 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 03, 2025, 06:30 AM UTC

    We are continuing to investigate this issue.

  5. resolved Jul 09, 2025, 10:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2025

Connectivity issues in the US region

Detected by Pingoru
Apr 21, 2025, 02:14 PM UTC
Resolved
Apr 24, 2025, 08:46 AM UTC
Duration
2d 18h
Affected: User InterfaceAPI
Timeline · 4 updates
  1. investigating Apr 21, 2025, 02:14 PM UTC

    We are seeing problems with login and are investigating the issue

  2. identified Apr 22, 2025, 07:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2025, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 24, 2025, 08:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 22, 2024

Service Issue

Detected by Pingoru
Nov 22, 2024, 01:23 PM UTC
Resolved
Nov 25, 2024, 10:19 AM UTC
Duration
2d 20h
Affected: User Interface
Timeline · 3 updates
  1. investigating Nov 22, 2024, 01:23 PM UTC

    We are experiencing some technical problems, that might interrupt downloads from our site. We apologize for the inconvenience and are working to resolve it as quickly as possible.

  2. monitoring Nov 22, 2024, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 25, 2024, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2024

Notification issue

Detected by Pingoru
Nov 19, 2024, 01:50 PM UTC
Resolved
Nov 27, 2024, 04:18 PM UTC
Duration
8d 2h
Timeline · 6 updates
  1. identified Nov 19, 2024, 01:50 PM UTC

    Customers may experience issues receiving emails. We apologize for the inconvenience and are working to resolve it as quickly as possible

  2. identified Nov 20, 2024, 06:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 22, 2024, 12:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 24, 2024, 07:50 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 26, 2024, 08:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 27, 2024, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2024

Delay in Support response due to a technical issue

Detected by Pingoru
Nov 18, 2024, 11:20 AM UTC
Resolved
Nov 19, 2024, 08:21 AM UTC
Duration
21h
Timeline · 4 updates
  1. investigating Nov 18, 2024, 11:20 AM UTC

    Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible

  2. identified Nov 18, 2024, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2024, 08:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2024

User access issues on AU environment

Detected by Pingoru
Oct 21, 2024, 01:01 PM UTC
Resolved
Oct 22, 2024, 08:11 PM UTC
Duration
1d 7h
Affected: User InterfaceAPI
Timeline · 4 updates
  1. investigating Oct 21, 2024, 01:01 PM UTC

    We are experiencing issues with user interface access in the AU region at this time. We are investigating this and will update this incident as soon as we have news to report

  2. monitoring Oct 21, 2024, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 22, 2024, 07:07 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 22, 2024, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 18, 2024

Search import delay in DE and DK regions

Detected by Pingoru
Oct 18, 2024, 07:26 AM UTC
Resolved
Oct 27, 2024, 08:47 PM UTC
Duration
9d 13h
Timeline · 7 updates
  1. identified Oct 18, 2024, 07:26 AM UTC

    Some customers' backup metadata imports into the search engine were delayed, which may result in them seeing search data import delays when browsing their most recent backup datasets. Configuration changes are being applied to correct this behavior. This does not in any way impact backup performance. If you need assistance finding certain data, please do not hesitate to contact support

  2. monitoring Oct 19, 2024, 06:57 PM UTC

    The applied fix has helped improve the situation, but we are still working toward a complete resolution

  3. monitoring Oct 20, 2024, 07:53 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 22, 2024, 07:07 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 22, 2024, 08:11 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 23, 2024, 05:48 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 27, 2024, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →