Katalon Outage History

We are investigating an incident affecting TestOps in the US region. Users may experience timeouts or errors when accessing the TestOps API, connecting Agents, running or reporting test executions, and triggering schedules. Our engineering team is actively working on remediation. Scope: US region only. TestOps in the EU region is unaffected and fully operational, as are TestCloud, licensing, account/identity, and all Katalon websites. We will post the next update within 30 minutes or as soon as service is restored. We apologize for the disruption.

We are investigating an issue in TestOps Gen3 (US) where, after connecting or syncing a Git repository, newly synced test assets - test cases, test suites, test suite collections, and execution profiles - may not appear. As a result, running tests from a newly Git-synced repository may be blocked. Repositories that were previously synced and are already indexed are not affected, and no data has been lost - your repository contents in Git are safe. Our engineering team is actively working on a fix and a re-sync to restore visibility. Next update within 60 minutes.

We are investigating elevated errors (HTTP 500) when viewing test execution results in TestOps. Affected users may see failures loading individual test result details, including attempt history and console output. Other TestOps functionality remains operational. Our engineering team has identified the cause as a slow database query timing out and is actively working on a fix. We will provide an update shortly.

We are continuing to investigate this issue.

We are currently experiencing intermittent accessibility issues with Anthropic Claude Sonnet on the Katalon AI Platform. Our team is actively investigating the root cause. In the meantime, you may experience temporary errors or delayed responses when using this model. Thank you for your patience as we work to resolve this quickly!

We are currently experiencing a technical incident that has rendered the Katalon Admin portal inaccessible for some users. Please be assured that our engineering team is actively investigating the root cause and is working diligently on a fix to restore full service as quickly as possible. We sincerely apologize for any disruption this may cause to your workflow. We will provide a follow-up notification as soon as the service is back online.

We are continuing to investigate this issue.

We are currently aware that some users may experience issues accessing the Katalon Community Forum via SSO. Our team is investigating the cause and working toward a resolution. ​We apologize for any inconvenience and appreciate your patience.

Katalon users, We are currently investigating an issue affecting Katalon websites. Users can expect service interruptions while browsing katalon.com. Our teams are working quickly to resolve this issue and we apologize for the inconvenience.

We’re aware that some users are having trouble accessing parts of the Katalon website. Our engineering team is currently investigating the cause. We apologize for the inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating an issue preventing some test results from publishing to TestOps Our engineering team is aware and working to identify the root cause. We apologize for any inconvenience this may cause to your workflow.

We are currently investigating reports of a service disruption affecting users in Europe. Some users may experience a persistent loading page immediately after logging in. Our engineering team is aware and working to identify the root cause.

The Katalon Support Portal is temporarily unavailable. Our technical team is working to restore access as quickly as possible. While we work on a fix, please refer to our alternative site at https://katalon-inc.my.site.com/support/ for immediate assistance. We apologize for any inconvenience this may cause to your workflow.

We are aware that some users are currently unable to access the purchase site within Katalon Studio. Our team is actively investigating the issue and working toward a resolution. We apologize for any disruption this may cause to your workflow. Thank you for your continued patience and support.

Dear Valued Customer, We are writing to inform you of a technical issue currently affecting Katalon Runtime Engine (KRE) users. The Issue: Our support and engineering teams have identified an intermittent failure when running scripts via CLI mode. Users may encounter errors during license activation, even with valid KRE licenses and API keys. Our team is working with high priority to resolve the Keycloak token generation error and restore full service. We are treating this as a incident and will provide an update as soon as a fix is deployed. We apologize for any disruption this may cause to your testing pipelines. Thank you for your patience as we work to resolve this.

We are currently investigating an issue affecting TestOps executions utilizing TestCloud. Users may experience instability with scheduled test runs. Our engineering team has reproduced this behavior and identified it as a platform-side issue. We are working urgently to restore normal execution stability.

Dear Katalon Customers, We are currently experiencing degraded performance affecting the TestOps Schedule feature. - Some users are unable to retrieve existing schedules. - Attempting to create a new schedule is resulting in an error. - Consequently, Test runs cannot be launched via TestOps. Our engineering team is actively investigating the issue with high priority and working to restore full service as quickly as possible. We sincerely apologize for any disruption this may be causing to your workflow. We will provide another update as soon as we have more information or the issue is resolved. Thank you for your patience.

We are currently investigating a service disruption affecting Katalon TestOps. The issue is related to a wider outage reported by our cloud provider, Amazon Web Services (AWS), which impacts our underlying infrastructure. ​Our engineering team is actively monitoring the situation and developing workarounds to restore service as quickly as possible. ​We sincerely apologize for any inconvenience this may cause. Our next update will be provided as soon as more information becomes available.

We are continuing to investigate this issue.

Thank you for your patience while our teams work to maintain service for Katalon Users. Due to ongoing issues with our hosting provider, authentication services are currently blocked. Users can expect timeout errors and significantly degraded service when attempting to sign in to any Katalon products. We are exploring several ways to restore functionality as soon as possible.

Dear Valued Customers, Please be aware that our Katalon support site is currently experiencing technical difficulties, which may affect access. Our team is aware of the situation and is working diligently to restore full service as soon as possible. We sincerely apologize for this disruption and will provide an update once the issue is resolved. Thank you for your understanding.