Katalon incident

Important Notice Regarding Katalon Support Site

Critical Resolved View vendor source →

Katalon experienced a critical incident on September 19, 2025 affecting Customer Support Portal, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 06:38 AM UTC
Resolved
Sep 19, 2025, 08:12 AM UTC
Duration
1h 34m
Detected by Pingoru
Sep 19, 2025, 06:38 AM UTC

Affected components

Customer Support Portal

Update timeline

  1. investigating Sep 19, 2025, 06:38 AM UTC

    Dear Valued Customers, Please be aware that our Katalon support site is currently experiencing technical difficulties, which may affect access. Our team is aware of the situation and is working diligently to restore full service as soon as possible. We sincerely apologize for this disruption and will provide an update once the issue is resolved. Thank you for your understanding.

  2. identified Sep 19, 2025, 07:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 19, 2025, 07:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2025, 08:12 AM UTC

    This incident has been resolved.