Katalon incident

Katalon Support Portal Temporarily Inaccessible

Critical Resolved View vendor source →

Katalon experienced a critical incident on February 24, 2026 affecting Customer Support Portal, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 08:53 AM UTC
Resolved
Feb 24, 2026, 11:12 AM UTC
Duration
2h 18m
Detected by Pingoru
Feb 24, 2026, 08:53 AM UTC

Affected components

Customer Support Portal

Update timeline

  1. investigating Feb 24, 2026, 08:53 AM UTC

    The Katalon Support Portal is temporarily unavailable. Our technical team is working to restore access as quickly as possible. While we work on a fix, please refer to our alternative site at https://katalon-inc.my.site.com/support/ for immediate assistance. We apologize for any inconvenience this may cause to your workflow.

  2. identified Feb 24, 2026, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 24, 2026, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2026, 11:12 AM UTC

    This incident has been resolved.