Katalon Outage History

Katalon is up right now

Katalon had 32 outages in the last 2 years totaling 33h 7m of downtime — averaging 1.3 incidents per month.

There were 32 Katalon outages since July 23, 2024 totaling 33h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.katalon.com

Major April 24, 2025

Katalon Homepage inaccessible

Detected by Pingoru
Apr 24, 2025, 04:09 AM UTC
Resolved
Apr 24, 2025, 05:13 AM UTC
Duration
1h 3m
Affected: Katalon Homepage
Timeline · 4 updates
  1. investigating Apr 24, 2025, 04:09 AM UTC

    Katalon’s homepage is currently inaccessible. Our team is investigating the issue and working to restore access as quickly as possible. Thank you for your patience.

  2. identified Apr 24, 2025, 04:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 24, 2025, 04:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 24, 2025, 05:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2025

Issue affecting Katalon Admin

Detected by Pingoru
Mar 11, 2025, 07:06 AM UTC
Resolved
Mar 11, 2025, 08:49 AM UTC
Duration
1h 42m
Affected: Admin Homepage
Timeline · 4 updates
  1. investigating Mar 11, 2025, 07:06 AM UTC

    Katalon Admin is experiencing an issue, Authorization into the entire platform is affected. Thank you for your patience while we investigate this disruption. Our engineers are working to resolve this issue as quickly as possible.

  2. identified Mar 11, 2025, 07:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2025, 07:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 08:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 8, 2025

Issues Affecting Katalon Support Portal

Detected by Pingoru
Mar 08, 2025, 03:08 AM UTC
Resolved
Mar 08, 2025, 03:11 PM UTC
Duration
12h 2m
Affected: Customer Support Portal
Timeline · 2 updates
  1. identified Mar 08, 2025, 03:08 AM UTC

    Valued Katalon Users, Our support team is currently experiencing issues with the Katalon Support Portal at support.katalon.com Thank you for your patience while we investigate this disruption. Our engineers are working to resolve this issue as quickly as possible. In the meantime. users with urgent support requests can send an email to [email protected] for assistance.

  2. resolved Mar 08, 2025, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2025

TestCloud Tunnel is experiencing degraded performance

Detected by Pingoru
Feb 05, 2025, 12:46 PM UTC
Resolved
Feb 05, 2025, 01:51 PM UTC
Duration
1h 4m
Timeline · 3 updates
  1. investigating Feb 05, 2025, 12:46 PM UTC

    TestCloud Tunnel is currently experiencing degraded performance. Our teams are working to identify the cause and expect to have service restored soon.

  2. monitoring Feb 05, 2025, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 05, 2025, 01:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024

Users experiencing authentication issues on SSO

Detected by Pingoru
Nov 20, 2024, 08:45 PM UTC
Resolved
Nov 21, 2024, 10:31 AM UTC
Duration
13h 46m
Affected: TestOps Login
Timeline · 3 updates
  1. identified Nov 20, 2024, 08:45 PM UTC

    Katalon teams are currently investigating an issue preventing customers using custom subdomains from authenticating with Katalon services via SSO. Our engineers are working quickly to restore service. Thank you for your patience while we work to resolve this issue.

  2. monitoring Nov 21, 2024, 02:44 AM UTC

    Our engineers have identified the root cause of the issue preventing customers using custom subdomains from authenticating with TestOps Login via SSO. A fix has been implemented, and we are closely monitoring the situation to ensure stable service restoration. We will provide further updates as necessary. Thank you for your continued patience.

  3. resolved Nov 21, 2024, 10:31 AM UTC

    The issue impacting customers using custom subdomains from authenticating with TestOps Login via SSO has been resolved. All systems are now functioning normally. We sincerely apologize for any inconvenience caused and appreciate your understanding.

Read the full incident report →

Minor October 11, 2024

Katalon Admin Homepage & Account Management Degraded Performance

Detected by Pingoru
Oct 11, 2024, 08:34 AM UTC
Resolved
Oct 11, 2024, 10:02 AM UTC
Duration
1h 28m
Affected: Account ManagementAdmin Homepage
Timeline · 4 updates
  1. investigating Oct 11, 2024, 08:34 AM UTC

    We are currently experiencing degraded performance with Katalon Admin Homepage & Account Management. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. identified Oct 11, 2024, 08:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 11, 2024, 08:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 11, 2024, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2024

Login Issue Under Investigation

Detected by Pingoru
Jul 23, 2024, 01:19 PM UTC
Resolved
Jul 23, 2024, 03:18 PM UTC
Duration
1h 58m
Affected: TestOps LoginAdmin Homepage
Timeline · 2 updates
  1. investigating Jul 23, 2024, 01:19 PM UTC

    Dear Customers, We are currently experiencing an issue that is preventing users from logging into their accounts. Our team is actively investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

  2. resolved Jul 23, 2024, 03:18 PM UTC

    Dear Customers, We are pleased to inform you that the login issue has been resolved, and the system is now fully operational. You should be able to access your accounts without any problems. Thank you for your patience and understanding. Best regards, The Katalon Team

Read the full incident report →