Katalon Outage History

Started Jul 16, 2026, 08:29 AM UTC· resolved Jul 17, 2026, 12:02 AM UTC

1. investigating Jul 16, 2026, 08:29 AM UTC

   We are investigating an incident affecting TestOps in the US region. Users may experience timeouts or errors when accessing the TestOps API, connecting Agents, running or reporting test executions, and triggering schedules. Our engineering team is actively working on remediation. Scope: US region only. TestOps in the EU region is unaffected and fully operational, as are TestCloud, licensing, account/identity, and all Katalon websites. We will post the next update within 30 minutes or as soon as service is restored. We apologize for the disruption.

2. identified Jul 16, 2026, 09:00 AM UTC

   We have identified the cause of the ongoing disruption affecting TestOps in the US region. Since 07:55 UTC on 16 Jul 2026, users may experience timeouts or 504 errors when accessing the TestOps web app and API, connecting Agents, and reporting test executions. The issue originates from our content-delivery provider (Amazon CloudFront), which has stopped routing requests to our services in this region. Amazon has acknowledged a corresponding event on their service health dashboard. Our infrastructure and backend services are healthy — the disruption is in the delivery path in front of them. Scope: US region only. TestOps EU is unaffected. TestCloud, licensing, and account sign-in are operating normally. We are monitoring the provider's recovery and evaluating a routing workaround to restore access sooner. Next update within 30 minutes or upon material change.

3. identified Jul 16, 2026, 10:13 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jul 16, 2026, 10:42 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 17, 2026, 12:02 AM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 09:55 AM UTC· resolved Jul 02, 2026, 12:20 PM UTC

1. investigating Jul 02, 2026, 09:55 AM UTC

   We are investigating an issue in TestOps Gen3 (US) where, after connecting or syncing a Git repository, newly synced test assets - test cases, test suites, test suite collections, and execution profiles - may not appear. As a result, running tests from a newly Git-synced repository may be blocked. Repositories that were previously synced and are already indexed are not affected, and no data has been lost - your repository contents in Git are safe. Our engineering team is actively working on a fix and a re-sync to restore visibility. Next update within 60 minutes.

2. identified Jul 02, 2026, 11:01 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 02, 2026, 11:47 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 02, 2026, 12:20 PM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 12:21 PM UTC· resolved Jun 24, 2026, 02:32 PM UTC

1. investigating Jun 24, 2026, 12:21 PM UTC

   We are investigating elevated errors (HTTP 500) when viewing test execution results in TestOps. Affected users may see failures loading individual test result details, including attempt history and console output. Other TestOps functionality remains operational. Our engineering team has identified the cause as a slow database query timing out and is actively working on a fix. We will provide an update shortly.

2. investigating Jun 24, 2026, 12:59 PM UTC

   We are continuing to investigate this issue.

3. identified Jun 24, 2026, 01:27 PM UTC

   The issue has been identified.

4. identified Jun 24, 2026, 01:41 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 24, 2026, 02:11 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Jun 24, 2026, 02:17 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Jun 24, 2026, 02:32 PM UTC

   This incident has been resolved.

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Started May 20, 2026, 10:52 AM UTC· resolved May 20, 2026, 01:37 PM UTC

1. investigating May 20, 2026, 10:52 AM UTC

   We are currently experiencing intermittent accessibility issues with Anthropic Claude Sonnet on the Katalon AI Platform. Our team is actively investigating the root cause. In the meantime, you may experience temporary errors or delayed responses when using this model. Thank you for your patience as we work to resolve this quickly!

2. identified May 20, 2026, 01:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 20, 2026, 01:24 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 20, 2026, 01:37 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 01:01 AM UTC· resolved May 08, 2026, 04:13 AM UTC

1. investigating May 08, 2026, 01:01 AM UTC

   We are currently experiencing a technical incident that has rendered the Katalon Admin portal inaccessible for some users. Please be assured that our engineering team is actively investigating the root cause and is working diligently on a fix to restore full service as quickly as possible. We sincerely apologize for any disruption this may cause to your workflow. We will provide a follow-up notification as soon as the service is back online.

2. investigating May 08, 2026, 01:43 AM UTC

   We are continuing to investigate this issue.

3. identified May 08, 2026, 03:06 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring May 08, 2026, 03:16 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved May 08, 2026, 04:13 AM UTC

   This incident has been resolved.

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Started May 07, 2026, 11:32 AM UTC· resolved May 07, 2026, 02:34 PM UTC

1. investigating May 07, 2026, 11:32 AM UTC

   We are currently aware that some users may experience issues accessing the Katalon Community Forum via SSO. Our team is investigating the cause and working toward a resolution. ​We apologize for any inconvenience and appreciate your patience.

2. identified May 07, 2026, 12:13 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 07, 2026, 12:23 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 07, 2026, 02:34 PM UTC

   This incident has been resolved.

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Started May 06, 2026, 09:11 PM UTC· resolved May 07, 2026, 09:55 AM UTC

1. investigating May 06, 2026, 09:11 PM UTC

   Katalon users, We are currently investigating an issue affecting Katalon websites. Users can expect service interruptions while browsing katalon.com. Our teams are working quickly to resolve this issue and we apologize for the inconvenience.

2. monitoring May 06, 2026, 11:11 PM UTC

   Service has been restored to Katalon websites. Our teams are continuing to monitor as service returns to normal.

3. resolved May 07, 2026, 09:55 AM UTC

   This incident has been resolved.

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Started Apr 20, 2026, 08:21 AM UTC· resolved Apr 20, 2026, 12:47 PM UTC

1. investigating Apr 20, 2026, 08:21 AM UTC

   We’re aware that some users are having trouble accessing parts of the Katalon website. Our engineering team is currently investigating the cause. We apologize for the inconvenience.

2. investigating Apr 20, 2026, 09:13 AM UTC

   We are continuing to investigate this issue.

3. investigating Apr 20, 2026, 09:36 AM UTC

   We are continuing to investigate this issue.

4. identified Apr 20, 2026, 09:46 AM UTC

   The issue has been identified and a fix is being implemented.

5. identified Apr 20, 2026, 09:58 AM UTC

   We are continuing to work on a fix for this issue.

6. resolved Apr 20, 2026, 12:47 PM UTC

   This incident has been resolved.

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Started Mar 24, 2026, 09:19 AM UTC· resolved Mar 24, 2026, 02:13 PM UTC

1. investigating Mar 24, 2026, 09:19 AM UTC

   We are investigating an issue preventing some test results from publishing to TestOps Our engineering team is aware and working to identify the root cause. We apologize for any inconvenience this may cause to your workflow.

2. identified Mar 24, 2026, 11:09 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 24, 2026, 12:07 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 24, 2026, 02:13 PM UTC

   This incident has been resolved.

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Started Mar 19, 2026, 11:01 AM UTC· resolved Mar 19, 2026, 01:54 PM UTC

1. investigating Mar 19, 2026, 11:01 AM UTC

   We are currently investigating reports of a service disruption affecting users in Europe. Some users may experience a persistent loading page immediately after logging in. Our engineering team is aware and working to identify the root cause.

2. monitoring Mar 19, 2026, 12:13 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Mar 19, 2026, 12:13 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 19, 2026, 01:54 PM UTC

   This incident has been resolved.

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Started Feb 24, 2026, 08:53 AM UTC· resolved Feb 24, 2026, 11:12 AM UTC

1. investigating Feb 24, 2026, 08:53 AM UTC

   The Katalon Support Portal is temporarily unavailable. Our technical team is working to restore access as quickly as possible. While we work on a fix, please refer to our alternative site at https://katalon-inc.my.site.com/support/ for immediate assistance. We apologize for any inconvenience this may cause to your workflow.

2. identified Feb 24, 2026, 09:22 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 24, 2026, 09:26 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 24, 2026, 11:12 AM UTC

   This incident has been resolved.

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Started Feb 09, 2026, 02:49 AM UTC· resolved Feb 09, 2026, 09:35 AM UTC

1. investigating Feb 09, 2026, 02:49 AM UTC

   We are aware that some users are currently unable to access the purchase site within Katalon Studio. Our team is actively investigating the issue and working toward a resolution. We apologize for any disruption this may cause to your workflow. Thank you for your continued patience and support.

2. identified Feb 09, 2026, 03:21 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 09, 2026, 03:21 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 09, 2026, 09:35 AM UTC

   This incident has been resolved.

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Started Jan 19, 2026, 04:23 AM UTC· resolved Jan 19, 2026, 08:12 AM UTC

1. investigating Jan 19, 2026, 04:23 AM UTC

   Dear Valued Customer, We are writing to inform you of a technical issue currently affecting Katalon Runtime Engine (KRE) users. The Issue: Our support and engineering teams have identified an intermittent failure when running scripts via CLI mode. Users may encounter errors during license activation, even with valid KRE licenses and API keys. Our team is working with high priority to resolve the Keycloak token generation error and restore full service. We are treating this as a incident and will provide an update as soon as a fix is deployed. We apologize for any disruption this may cause to your testing pipelines. Thank you for your patience as we work to resolve this.

2. identified Jan 19, 2026, 04:44 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jan 19, 2026, 05:35 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 19, 2026, 08:12 AM UTC

   This incident has been resolved.

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Started Dec 22, 2025, 07:29 PM UTC· resolved Dec 22, 2025, 08:57 PM UTC

1. identified Dec 22, 2025, 07:29 PM UTC

   We are currently experiencing an issue affecting TestOps reporting and tracking. Users may notice intermittent delays when uploading reports. Our team is investigating and working to restore normal processing as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

2. monitoring Dec 22, 2025, 07:56 PM UTC

   Our teams have identified the issue and have restored service. Please excuse any delays as report processing resumes. We will continue to monitor for any unexpected behavior.

3. resolved Dec 22, 2025, 08:57 PM UTC

   This incident has been resolved.

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Started Dec 03, 2025, 11:30 AM UTC· resolved Dec 03, 2025, 02:28 PM UTC

1. investigating Dec 03, 2025, 11:30 AM UTC

   We are currently investigating an issue affecting TestOps executions utilizing TestCloud. Users may experience instability with scheduled test runs. Our engineering team has reproduced this behavior and identified it as a platform-side issue. We are working urgently to restore normal execution stability.

2. identified Dec 03, 2025, 12:43 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 03, 2025, 01:13 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 03, 2025, 02:28 PM UTC

   This incident has been resolved.

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Started Dec 02, 2025, 06:04 AM UTC· resolved Dec 02, 2025, 07:40 AM UTC

1. investigating Dec 02, 2025, 06:04 AM UTC

   Dear Katalon Customers, We are currently experiencing degraded performance affecting the TestOps Schedule feature. - Some users are unable to retrieve existing schedules. - Attempting to create a new schedule is resulting in an error. - Consequently, Test runs cannot be launched via TestOps. Our engineering team is actively investigating the issue with high priority and working to restore full service as quickly as possible. We sincerely apologize for any disruption this may be causing to your workflow. We will provide another update as soon as we have more information or the issue is resolved. Thank you for your patience.

2. identified Dec 02, 2025, 06:15 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 02, 2025, 06:36 AM UTC

   Dear Katalon Users, We are happy to report that a fix has been implemented for the degraded performance affecting the TestOps Schedule. We are currently monitoring the results to ensure full stability. Action Required: To ensure you can successfully implement your operations, please clear your browser's cache before attempting your desired actions (retrieving existing schedules, creating new schedules, or launching test runs). Thank you for your patience and cooperation while we worked on this resolution. We will provide a final update once we confirm the service is fully stable.

4. resolved Dec 02, 2025, 07:40 AM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 08:12 AM UTC· resolved Oct 21, 2025, 02:15 AM UTC

1. investigating Oct 20, 2025, 08:12 AM UTC

   We are currently investigating a service disruption affecting Katalon TestOps. The issue is related to a wider outage reported by our cloud provider, Amazon Web Services (AWS), which impacts our underlying infrastructure. ​Our engineering team is actively monitoring the situation and developing workarounds to restore service as quickly as possible. ​We sincerely apologize for any inconvenience this may cause. Our next update will be provided as soon as more information becomes available.

2. investigating Oct 20, 2025, 08:52 AM UTC

   We are continuing to investigate this issue.

3. investigating Oct 20, 2025, 08:05 PM UTC

   Thank you for your patience while our teams work to maintain service for Katalon Users. Due to ongoing issues with our hosting provider, authentication services are currently blocked. Users can expect timeout errors and significantly degraded service when attempting to sign in to any Katalon products. We are exploring several ways to restore functionality as soon as possible.

4. resolved Oct 21, 2025, 02:15 AM UTC

   Thank you for your patience, we are happy to report that service has been restored for all Katalon services. Our teams are continuing to monitor our systems.

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Started Sep 19, 2025, 06:38 AM UTC· resolved Sep 19, 2025, 08:12 AM UTC

1. investigating Sep 19, 2025, 06:38 AM UTC

   Dear Valued Customers, Please be aware that our Katalon support site is currently experiencing technical difficulties, which may affect access. Our team is aware of the situation and is working diligently to restore full service as soon as possible. We sincerely apologize for this disruption and will provide an update once the issue is resolved. Thank you for your understanding.

2. identified Sep 19, 2025, 07:12 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 19, 2025, 07:14 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 19, 2025, 08:12 AM UTC

   This incident has been resolved.

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Started Aug 06, 2025, 07:24 PM UTC· resolved Aug 07, 2025, 01:10 PM UTC

1. identified Aug 06, 2025, 07:24 PM UTC

   Katalon Users, We are currently experiencing issues with the search functionality on Katalon Docs. Users may be unable to search for keywords or access documentation through the search bar. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and will provide updates as more information becomes available.

2. monitoring Aug 07, 2025, 10:14 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 07, 2025, 01:10 PM UTC

   This incident has been resolved.

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Started Jul 30, 2025, 09:04 AM UTC· resolved Jul 30, 2025, 01:27 PM UTC

1. investigating Jul 30, 2025, 09:04 AM UTC

   Dear Valued Customer, We would like to inform you that we are currently experiencing an issue affecting the TrueTest Traffic Tracking feature. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as we make progress.

2. identified Jul 30, 2025, 10:36 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 30, 2025, 11:01 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 30, 2025, 01:27 PM UTC

   This incident has been resolved.

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Started Jul 17, 2025, 10:50 AM UTC· resolved Jul 17, 2025, 12:29 PM UTC

1. investigating Jul 17, 2025, 10:50 AM UTC

   Katalon Studio is currently experiencing issues affecting tests on Microsoft Edge browsers. Our teams our working to roll out an update soon to restore service.

2. identified Jul 17, 2025, 11:22 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 17, 2025, 11:23 AM UTC

   An update for Katalon Studio has been rolled out that restores functionality for testing on Microsoft Edge browsers. Katalon Studio will automatically apply the update. Any customers continuing to experience issues should ensure that all web drivers are fully up to date. Thank you for your patience while our teams worked to restore service.

4. resolved Jul 17, 2025, 12:29 PM UTC

   This incident has been resolved.

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Started Jul 16, 2025, 01:12 PM UTC· resolved Jul 16, 2025, 01:32 PM UTC

1. identified Jul 16, 2025, 01:12 PM UTC

   Katalon Users, Some customers are reporting issues affecting login and authentication on certain versions of KRE. Our teams are working hard to restore service. Thank you for your patience, we hope to have all functionality restored soon.

2. resolved Jul 16, 2025, 01:32 PM UTC

   Thank you for your patience while our engineers worked to restore service. Affected systems have returned to normal. We will continue to monitor for any additional service disruptions.

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Started Jul 15, 2025, 09:00 AM UTC· resolved Jul 16, 2025, 07:47 AM UTC

1. identified Jul 15, 2025, 09:00 AM UTC

   Users are currently experiencing issues submitting reports to TestOps. Our teams are investigating now.

2. monitoring Jul 15, 2025, 09:01 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 15, 2025, 06:31 PM UTC

   Katalon Users, Our teams are still working to process any outstanding data. We appreciate your patience while we work to restore full functionality to TestOps.

4. monitoring Jul 15, 2025, 07:51 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 16, 2025, 07:47 AM UTC

   This incident has been resolved.

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Started Jun 15, 2025, 02:16 PM UTC· resolved Jun 15, 2025, 02:48 PM UTC

1. investigating Jun 15, 2025, 02:16 PM UTC

   Katalon Users, We are currently investigating an issue with our Support Portal. Users can access these resources directly at https://katalon-inc.my.site.com/support while our teams work to restore service to support.katalon.com. Thank you for your patience!

2. resolved Jun 15, 2025, 02:48 PM UTC

   Service for the Katalon Support Portal has been restored. Thank you for your patience while our teams worked to resolve these issues.

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Started Jun 06, 2025, 01:48 AM UTC· resolved Jun 06, 2025, 04:55 AM UTC

1. investigating Jun 06, 2025, 01:48 AM UTC

   We're currently experiencing a TestCloud service downtime, which may prevent users from scheduling or running tests in the cloud environment. Our team is actively investigating and working to resolve the issue. We apologize for the inconvenience and appreciate your patience.

2. identified Jun 06, 2025, 02:06 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 06, 2025, 03:47 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jun 06, 2025, 03:47 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Jun 06, 2025, 04:55 AM UTC

   This incident has been resolved.

Read the full incident report →