Resolved after 1 day, affecting Web App and macOS Agent, on April 28, 2021.
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Affected components
Update timeline
- investigating Apr 28, 2021, 04:48 PM UTC
We are investigating a reported issue with some customer instances. This may result in a login delay, or a lack of access to the Kandji Web App for some customers. We will post an update as more information becomes available.
- investigating Apr 28, 2021, 05:09 PM UTC
We are continuing to investigate this issue.
- identified Apr 28, 2021, 05:50 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience slow login. We will post an update as soon as additional information is available.
- monitoring Apr 28, 2021, 06:02 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- investigating Apr 28, 2021, 07:23 PM UTC
We are continuing to investigate this issue.
- identified Apr 28, 2021, 08:10 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent errors or slow load times on login. We will post an update as soon as additional information is available.
- monitoring Apr 29, 2021, 06:17 AM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been completely resolved.
- resolved Apr 29, 2021, 04:57 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
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