Resolved after 7 hours 17 minutes, affecting Web App and MDM Services, on August 24, 2021.
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Affected components
Update timeline
- investigating Aug 24, 2021, 02:41 PM UTC
We are investigating a reported issue with the Self Service application. We will post an update as more information becomes available.
- investigating Aug 24, 2021, 03:37 PM UTC
We are continuing to investigate the issue. Users may continue to see errors with Self Service. We have new reports for errors with device enrollment, which we are also investigating at this time.
- investigating Aug 24, 2021, 06:05 PM UTC
We are continuing to investigate errors for Self Service and enrollment at this time.
- identified Aug 24, 2021, 07:26 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience impacted functionality for Self Service and enrolling devices. We will post an update as soon as additional information is available.
- monitoring Aug 24, 2021, 08:22 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Aug 24, 2021, 09:59 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
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