Kandji incident

Latency and Errors

Resolved after 4 hours 3 minutes, affecting Web App and macOS Agent and 1 more, on June 27, 2022.

resolved Jun 27, 2022, 08:16 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Started
Jun 27, 2022, 04:13 PM UTC
Resolved
Jun 27, 2022, 08:16 PM UTC
Duration
4h 3m
Detected by Pingoru
Jun 27, 2022, 04:13 PM UTC

Affected components

Web AppmacOS AgentMDM Services

Update timeline

  1. investigating Jun 27, 2022, 04:13 PM UTC

    We are investigating reports from a small group of customers that have experienced latency or errors. We will post an update as more information becomes available.

  2. investigating Jun 27, 2022, 05:04 PM UTC

    We are continuing to investigate reports of experienced latency and errors. We will post an update as more information becomes available.

  3. identified Jun 27, 2022, 06:00 PM UTC

    The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent latency or errors. We will post an update as soon as additional information is available.

  4. monitoring Jun 27, 2022, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  5. resolved Jun 27, 2022, 08:16 PM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

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