Kandji incident

Device Enrollment

Resolved after 2 hours 27 minutes, affecting MDM Services, on August 24, 2022.

resolved Aug 24, 2022, 10:53 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Started
Aug 24, 2022, 08:25 PM UTC
Resolved
Aug 24, 2022, 10:53 PM UTC
Duration
2h 27m
Detected by Pingoru
Aug 24, 2022, 08:25 PM UTC

Affected components

MDM Services

Update timeline

  1. investigating Aug 24, 2022, 08:25 PM UTC

    We are investigating a reported issue with device enrollment. We will post an update as more information becomes available.

  2. investigating Aug 24, 2022, 09:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 24, 2022, 09:15 PM UTC

    The issue has been identified and a fix is being implemented. Customers may continue to experience impacted functionality. We will post an update as soon as additional information is available.

  4. monitoring Aug 24, 2022, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  5. resolved Aug 24, 2022, 10:53 PM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

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