Resolved after 2 hours 39 minutes, affecting Web App and macOS Agent and 1 more, on November 17, 2022.
This incident has been resolved. If you experience any further problems, please open a ticket with our support team.
Affected components
Update timeline
- investigating Nov 17, 2022, 02:56 PM UTC
We are investigating a reported issue with access to Kandji. This may result in an inability to connect for some customers. We will post an update as more information becomes available.
- identified Nov 17, 2022, 03:07 PM UTC
The issue has been identified, and a fix is being implemented. Customers may continue to experience impacted functionality. We will post an update as soon as additional information is available.
- monitoring Nov 17, 2022, 03:45 PM UTC
We are no longer encountering 404 errors when accessing the Kandji Web App or from clients attempting to connect. We will post an update once we have confirmed that the issue has been fully resolved.
- resolved Nov 17, 2022, 05:35 PM UTC
This incident has been resolved. If you experience any further problems, please open a ticket with our support team.
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