Resolved after 5 hours 1 minute, affecting Web App and macOS Agent and 1 more, on August 25, 2023.
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
Affected components
Update timeline
- investigating Aug 25, 2023, 10:52 AM UTC
We are investigating a reported issue with access to the EU instances. This may result in an inability to reach the Web App for some customers. We will post an update as more information becomes available.
- investigating Aug 25, 2023, 10:56 AM UTC
We are continuing to investigate this issue.
- investigating Aug 25, 2023, 10:58 AM UTC
We are continuing to investigate this issue.
- investigating Aug 25, 2023, 01:37 PM UTC
We are continuing to investigate this issue.
- identified Aug 25, 2023, 01:44 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience impacted Web App functionality for EU instances. We will post an update as soon as additional information is available.
- monitoring Aug 25, 2023, 02:06 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Aug 25, 2023, 03:54 PM UTC
This incident has been resolved.
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