Kandji incident

User authentication

Resolved after 1 hour 26 minutes, affecting User Authentication, on November 7, 2023.

resolved Nov 08, 2023, 12:20 AM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Started
Nov 07, 2023, 10:54 PM UTC
Resolved
Nov 08, 2023, 12:20 AM UTC
Duration
1h 26m
Detected by Pingoru
Nov 07, 2023, 10:54 PM UTC

Affected components

User Authentication

Update timeline

  1. investigating Nov 07, 2023, 10:54 PM UTC

    We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

  2. monitoring Nov 07, 2023, 11:45 PM UTC

    Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  3. resolved Nov 08, 2023, 12:20 AM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

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