Resolved after 1 hour 38 minutes, on November 9, 2023.
Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.
Update timeline
- investigating Nov 09, 2023, 01:59 AM UTC
We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.
- identified Nov 09, 2023, 02:13 AM UTC
Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.
- monitoring Nov 09, 2023, 02:36 AM UTC
The third-party maintenance window is now complete, and chat support is operational.
- resolved Nov 09, 2023, 03:38 AM UTC
Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.
Your product runs on more than Kandji
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services