Resolved after 3 hours 11 minutes, on April 16, 2024.
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Update timeline
- investigating Apr 16, 2024, 02:33 PM UTC
We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.
- monitoring Apr 16, 2024, 03:59 PM UTC
We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Apr 16, 2024, 05:44 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
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