Kami/Canvas Integration- Advisory
Affected: Kami Canvas Integration
Kami Outage History
Kami is up right nowKami had 18 outages in the last 2 years totaling 531h 14m of downtime — averaging 0.7 incidents per month.
There were 18 Kami outages since July 19, 2024 totaling 531h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
Kami Website Down (Tablet, Chrome)
Affected: Kami Frontend
Timeline · 3 updates
- investigating Apr 17, 2026, 04:21 PM UTC
We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!
- monitoring Apr 17, 2026, 04:46 PM UTC
We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!
- resolved Apr 17, 2026, 07:53 PM UTC
We experienced a DNS and domain issue today caused by an external vendor change, which impacted access to our website and caused intermittent inbound email delivery. The website was unavailable between approximately 9:45 AM CT and 1:50 PM CT, and inbound email delivery may have been intermittent for up to four hours during that time. The issue has now been fully resolved, and all systems are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.
Grade with Kami Feature - Known Issue
Affected: Google DriveGoogle Classroom
Timeline · 6 updates
Kami Not Loading in Class View
Affected: APIKami Canvas Integration
Timeline · 3 updates
- investigating Apr 08, 2026, 07:19 PM UTC
Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!
- monitoring Apr 08, 2026, 07:26 PM UTC
Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!
- resolved Apr 08, 2026, 07:38 PM UTC
Our team has identified and resolved the Class View issue, along with other LMS authentication issues. If you're still experiencing any trouble, please reach out to us at [email protected]!
Kami Outage
Affected: API
Timeline · 2 updates
- monitoring Mar 19, 2026, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2026, 09:05 PM UTC
Our team has discovered and resolved the outage concern. For any questions, please email [email protected]
Kami AI issuse
Affected: Kami Frontend
Timeline · 2 updates
- investigating Jan 20, 2026, 11:07 PM UTC
Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have urgent questions, please reach out to us at [email protected].
- resolved Jan 21, 2026, 02:58 AM UTC
Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally. If you are still experiencing any issues with these tools, please refresh your page or contact us at [email protected]. Thank you for your patience!
Google Authorization Error
Affected: Google DriveGoogle Apps DocsGoogle ClassroomKami FrontendKami Schoology Integration
Timeline · 5 updates
- identified Jan 05, 2026, 05:05 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- identified Jan 05, 2026, 05:19 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- identified Jan 05, 2026, 05:23 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- monitoring Jan 08, 2026, 02:28 AM UTC
Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact [email protected]
- resolved Jan 09, 2026, 04:42 PM UTC
This incident has been resolved.
Ongoing AWS Outage: No Kami Impact.
Timeline · 3 updates
- monitoring Oct 20, 2025, 04:06 PM UTC
We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and were still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.
- monitoring Oct 20, 2025, 07:28 PM UTC
We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and we're still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.
- resolved Oct 21, 2025, 12:04 AM UTC
The AWS Outage has been resolved.
Kami API Downtime
Affected: APIUploadsKami Frontend
Timeline · 2 updates
- investigating Sep 04, 2025, 01:41 AM UTC
We are aware that Kami is currently experiencing slow loading times with loading and saving documents, and some users are experiencing connection issues (Kami appearing offline). Our Engineers are investigating the issue now, and we'll update you once we know more.
- resolved Sep 04, 2025, 02:13 AM UTC
This incident has been resolved.
Kami Outage: Google Cloud Downtime
Affected: Google DriveGoogle Apps DocsGoogle ClassroomKami Frontend
Timeline · 4 updates
- investigating Jun 12, 2025, 06:57 PM UTC
Due to an ongoing Google Cloud Outage: https://status.cloud.google.com/ we are currently experiencing degraded performance from certain features within Kami. Loading Files from Google Drive Updating Kami Share Link Sharing Settings for Drive files. Kami AI Tools Kami Companion Beta tools. We're currently investigating the issues and seeing if there is anything we can do to restore functionality. We'll keep you updated on any progress, and if you have questions or concerns, please reach out via "[email protected]". Thank you for your patience and understanding, and best wishes! The Kami Customer Success Team
- monitoring Jun 12, 2025, 08:29 PM UTC
We've identified that this issue has been caused by a Global Outage that has affected Multiple Services. It has been reported that the issue has been resolved externally, and we're starting to see performance return, however, we're continuing to monitor until we have confirmed all our features are back up and running. If you are still experiencing any issues, please reach out via [email protected], and we'll be happy to look into it further. Thank you again for your patience, and best wishes! The Kami Customer Success Team.
- monitoring Jun 12, 2025, 09:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 09:23 PM UTC
We've now confirmed the affected components are back up and running, and the incident is now resolved.
Microsoft Teams: Unable to interact with onpage button.
Affected: Kami Microsoft Integration
Timeline · 3 updates
- identified May 19, 2025, 05:14 AM UTC
We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Integration does not function when clicked by a teacher viewing the student Submissions. This is affecting both the Teams App, and Teams with Browsers We have escalated the issue to Microsoft and are working with them on a fix, which we hope to have out this week. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. We completely understand the frustration that this has caused, and are working to get things up and running again as soon as possible. If you do have any questions or concerns about this, please reach out to [email protected], and we'll be happy to help. Thank you for your patience and understanding, and best wishes. The Kami Customer Success Team.
- identified May 19, 2025, 06:13 AM UTC
We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Assignment page does not function. This is affecting both the Teams App, and Teams with Browsers. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there.
- resolved May 21, 2025, 01:21 AM UTC
We are resolving the incident as we have confirmation a fix is on the way, and will update affected users once that has been released
Kami: Reported Latency and Slow Loading
Timeline · 3 updates
- investigating Dec 19, 2024, 03:33 PM UTC
We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,
- monitoring Dec 19, 2024, 03:48 PM UTC
We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.
- resolved Dec 19, 2024, 04:37 PM UTC
This incident has been resolved.
Kami Slowdown Issues with loading/saving work
Affected: APIUploadsGoogle DriveGoogle Apps DocsGoogle ClassroomKami FrontendKami Canvas IntegrationKami Schoology IntegrationKami Microsoft Integration
Timeline · 4 updates
- investigating Nov 13, 2024, 03:17 PM UTC
We are aware that Kami is currently experiencing reduced performance when it comes to loading files, saving annotations, and exporting documents out of Kami. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. Our developers are aware of the issue and are investigating the cause now. As soon as we have more information, we will update everyone ASAP. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team
- identified Nov 13, 2024, 03:25 PM UTC
We've identified the change that has caused these performance issues and are working on a fix for the issue now. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. We are still monitoring Kami's performance for any changes as we We'll keep you updated on the progress of that fix, and are doing all we can to get this back up and running for you. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team
- monitoring Nov 13, 2024, 03:42 PM UTC
We've now rolled back the change that we believe was responsible for the performance issues in Kami. Everything looks to be back up and running smoothly, however, we'll keep monitoring to make sure everything is working as expected. If there are still any issues please reach out via [email protected], and we'll be happy to help! Thanks again for your patience and understanding, and best wishes! The Kami Customer Success Team.
- resolved Nov 13, 2024, 03:57 PM UTC
This incident has been resolved.
Google Classroom Add on: Error while Accessing Student Work
Affected: Google Classroom
Timeline · 3 updates
- identified Sep 27, 2024, 10:09 PM UTC
We've identified an issue with our fix for the outage earlier this week that has caused Teachers to encounter an error when opening student work in Assignments created using the Kami Google Classroom Add-on. Students are still able to complete and submit the work without issue. We've figured out the cause, and are working on releasing a fix for that as soon as we can. Thank you for your patience and understanding while we get things up and running smoothly again. The Kami Customer Success Team
- monitoring Sep 27, 2024, 10:23 PM UTC
We've released a change that should fix the issue, and student work should now be accessible again. If you are still encountering this issue, please reach out to us on [email protected], and we'll be happy to look further into that for you. Once again, thank you so much for your patience and understanding while we've sorted this out. Best Wishes! The Kami Customer Success Team.
- resolved Sep 27, 2024, 10:58 PM UTC
This incident has been resolved.
Kami: Google Addon Loading Errors.
Affected: Google Classroom
Timeline · 4 updates
- investigating Sep 25, 2024, 08:03 PM UTC
We've received multiple reports from users that when using the Google Classroom Kami Add-on, students encounter an "Error loading document through Google Classroom" message when opening their assignments. We are investigating this issue now, and are working on confirming the cause and we will update you as we learn more, as well as progress on any fixes. Thank you for your patience while we sort this out! The Kami Customer Success Team
- identified Sep 25, 2024, 08:51 PM UTC
We've identified the cause of the error message, and are working on a fix for it now, which we hope to have ready to good very soon! As soon as that is live, we'll update you again, and once again, really sorry for the disruption. Thank you for your patience and understanding while we sort this out! The Kami Customer Success Team
- monitoring Sep 25, 2024, 09:31 PM UTC
The cause of the error has now been resolved, so we are monitoring for any further occurrences, If you are still encountering any issues, please let us know via [email protected], and once again, we greatly appreciate your patience while we sorted the issue out. Thanks, and best wishes! The Kami Customer Success Team
- resolved Sep 25, 2024, 10:44 PM UTC
This incident has been resolved.
Kami Sharing Link Outage
Timeline · 3 updates
- identified Aug 13, 2024, 08:27 PM UTC
Due to an outage with our Redirection Service, Kami Sharing Links, and other shortened links starting with kami.app may not be working, instead showing an "Internal Server Error" message. We're waiting on more information from their team regarding the outage, and as soon as we have an update we'll let you know. We appreciate your patience and understanding. The Kami Customer Success Team.
- monitoring Aug 13, 2024, 08:46 PM UTC
Short.io has released a fix that has resolved the issue. Sharing links should now be working again, but any links created during the outage (8:18 PM UTC - 8:28 PM UTC) may still be broken, and need re-creating. If there are any ongoing issues with these links, please reach out to [email protected]. Thanks again for your time and understanding The Kami Customer Success Team.
- resolved Aug 13, 2024, 09:05 PM UTC
We've now confirmed that Short.io's fix has worked, and that the links created during the outage are now working. If there are any ongoing issues with these links, please reach out to [email protected]. Thanks again for your time and understanding The Kami Customer Success Team.
Drive Outage affecting File Uploads
Affected: Google Drive
Timeline · 2 updates
- identified Aug 08, 2024, 11:38 PM UTC
Due to an ongoing outage on Google Drive affecting file uploads, users uploading or exporting files out of Kami into Google Drive may experience issues where the files fail to upload. This is happening intermittently and is waiting on the resolution of the outage on Drive's side. We are aware of this issue and are monitoring it now, and as soon as we have an update, we'll let you know. Thanks for your understanding, and best wishes! Kami Customer Success Team
- resolved Aug 09, 2024, 12:22 AM UTC
The Google Drive Outage has now been resolved, so Kami s now functioning as expected. If there are any further issues, please reach out to us via [email protected]! Thank you for your time and patience, and best wishes! The Kami Customer Success Team.
Kami NOT affected by CrowdStrike outages
Affected: Kami Microsoft Integration
Timeline · 2 updates
- monitoring Jul 19, 2024, 09:58 AM UTC
Kami IS NOT affected by the global CrowdStrike-caused outage. Our systems remain active and are fully operational. Kami Engineering will closely monitor for issues that might be related to this outage, such as Microsoft Azure, Microsoft 365, and Microsoft Single-Sign-On as our customers may rely on these systems along with Kami. So far we have not received reports that those systems have been affected. We will provide updates as this situation develops.
- resolved Jul 20, 2024, 09:04 AM UTC
This incident has been resolved.