Kami experienced a major incident on January 5, 2026 affecting Google Drive and Google Apps Docs and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 05, 2026, 05:05 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- identified Jan 05, 2026, 05:19 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- identified Jan 05, 2026, 05:23 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- monitoring Jan 08, 2026, 02:28 AM UTC
Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact [email protected]
- resolved Jan 09, 2026, 04:42 PM UTC
This incident has been resolved.