Kami experienced a major incident on September 25, 2024 affecting Google Classroom, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2024, 08:03 PM UTC
We've received multiple reports from users that when using the Google Classroom Kami Add-on, students encounter an "Error loading document through Google Classroom" message when opening their assignments. We are investigating this issue now, and are working on confirming the cause and we will update you as we learn more, as well as progress on any fixes. Thank you for your patience while we sort this out! The Kami Customer Success Team
- identified Sep 25, 2024, 08:51 PM UTC
We've identified the cause of the error message, and are working on a fix for it now, which we hope to have ready to good very soon! As soon as that is live, we'll update you again, and once again, really sorry for the disruption. Thank you for your patience and understanding while we sort this out! The Kami Customer Success Team
- monitoring Sep 25, 2024, 09:31 PM UTC
The cause of the error has now been resolved, so we are monitoring for any further occurrences, If you are still encountering any issues, please let us know via [email protected], and once again, we greatly appreciate your patience while we sorted the issue out. Thanks, and best wishes! The Kami Customer Success Team
- resolved Sep 25, 2024, 10:44 PM UTC
This incident has been resolved.