Kaltura experienced a minor incident on July 2, 2025 affecting Kaltura API and Upload Process and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Kaltura APIUpload ProcessTranscodingLivePlayback
Update timeline
- investigating Jul 02, 2025, 02:11 PM UTC
We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- monitoring Jul 02, 2025, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 02, 2025, 02:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 02, 2025, 08:00 PM UTC
The issue has been resolved and we are closing this incident.