Resolved after 1 day 3 hours, affecting Processing Speed and Video Conferencing Features and 1 more, on October 20, 2025.
The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.
Affected components
Update timeline
- identified Oct 20, 2025, 09:49 AM UTC
At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features. AWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.
- monitoring Oct 20, 2025, 10:14 AM UTC
The affected services have been restored, and we are monitoring system performance to ensure continued stability.
- monitoring Oct 20, 2025, 08:26 PM UTC
Due to the wide AWS outage, we are seeing some slowness to Kaltura Live on the primary stream. Customers who broadcast to both primary and secondary should not be impacted. Kaltura engineers are working to fully resolve the impacted live components.
- monitoring Oct 20, 2025, 09:21 PM UTC
The Kaltura Live service performance degradation has been resolved, we will continue to monitor all components in the upcoming hours.
- resolved Oct 21, 2025, 12:57 PM UTC
The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.
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