Kaltura Virtual Classroom/Virtual Meetings - Partial Outage

Update timeline

1. investigating Aug 05, 2025, 02:57 PM UTC

   We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

2. investigating Aug 05, 2025, 04:30 PM UTC

   Our engineering team is continuing to investigate this issue and is working to implement a solution.

3. identified Aug 05, 2025, 07:44 PM UTC

   Our engineers have identified the issue and a resolution is being implemented. We will continue to share updates as the process moves forward and the incident becomes fully resolved.

4. identified Aug 06, 2025, 01:43 AM UTC

   A resolution is currently being implemented. We will continue to share updates as the process progresses and the incident is fully resolved.

5. monitoring Aug 06, 2025, 02:14 AM UTC

   A fix has been implemented, and we are monitoring the results.

6. resolved Aug 06, 2025, 04:00 AM UTC

   The issue has been resolved and we are closing this incident.