Resolved after 5 hours 38 minutes, affecting Platform Access and Kaltura API and 1 more, on July 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Platform AccessKaltura APIVideo Conferencing FeaturesLivePlaybackKaltura Management Console (KMC)Kaltura MediaSpace
Update timeline
- investigating Jul 16, 2026, 08:27 AM UTC
We are investigating some service interruptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- monitoring Jul 16, 2026, 08:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 02:06 PM UTC
This incident has been resolved.
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