Kaltura Outage History
Kaltura is up right nowPingoru has recorded 50 incidents for Kaltura: 5 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 48 of 744 (6%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 6 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor September 16, 2026 Access to Support portal 7h 17m Documentation and Customer Care Platforms
Started Sep 16, 2026, 09:47 AM UTC· resolved Sep 16, 2026, 05:05 PM UTC
- investigating Sep 16, 2026, 09:47 AM UTC
Kaltura Customer Portal became unavailable due to Salesforce performance degradation. More details at: https://status.salesforce.com/current As a result, users cannot access the support portal: support.kaltura.com We will provide further updates during the next 60 minutes.
- resolved Sep 16, 2026, 05:05 PM UTC
This incident has been resolved.
Minor July 16, 2026 Kaltura General Service Issue 5h 38m Platform Access, Kaltura API, Video Conferencing Features, Live and 3 more
Started Jul 16, 2026, 08:27 AM UTC· resolved Jul 16, 2026, 02:06 PM UTC
- investigating Jul 16, 2026, 08:27 AM UTC
We are investigating some service interruptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- monitoring Jul 16, 2026, 08:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 02:06 PM UTC
This incident has been resolved.
Minor May 4, 2026 Customer Care Portal - Ticket Creation (Kaltura-Facing) 1d 23h Documentation and Customer Care Platforms
Started May 04, 2026, 08:22 PM UTC· resolved May 06, 2026, 08:22 PM UTC
- investigating May 04, 2026, 08:22 PM UTC
We are currently investigating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are investigating the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as we investigate and remediate this issue.
- identified May 04, 2026, 09:26 PM UTC
We are currently remediating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are actively working on the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as continue work this issue.
- monitoring May 05, 2026, 01:01 PM UTC
The issue with incoming tickets was resolved at approximately 5:50pm ET on May 4th. We have been continuing to make adjustments to tickets that came in during a specific time window yesterday that did not have the correct configurations. We will continue to monitor the situation throughout the day, but there should be no further issues. Thank you for your patience and collaboration with us.
- resolved May 06, 2026, 08:22 PM UTC
This incident has been resolved.
Minor March 3, 2026 Analytics Degradation 9h 31m Analytics
Started Mar 03, 2026, 09:32 PM UTC· resolved Mar 04, 2026, 07:04 AM UTC
- investigating Mar 03, 2026, 09:32 PM UTC
We are investigating an issue that users might experience slowness or failure to retrieve data when accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.
- identified Mar 03, 2026, 09:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 03, 2026, 09:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 07:04 AM UTC
The issue has been resolved and we are closing this incident.
Major October 20, 2025 Service Disruption Due to AWS Outage 1d 3h Processing Speed, Video Conferencing Features, Recording, Transcoding and 2 more
Started Oct 20, 2025, 09:49 AM UTC· resolved Oct 21, 2025, 12:57 PM UTC
- identified Oct 20, 2025, 09:49 AM UTC
At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features. AWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.
- monitoring Oct 20, 2025, 10:14 AM UTC
The affected services have been restored, and we are monitoring system performance to ensure continued stability.
- monitoring Oct 20, 2025, 08:26 PM UTC
Due to the wide AWS outage, we are seeing some slowness to Kaltura Live on the primary stream. Customers who broadcast to both primary and secondary should not be impacted. Kaltura engineers are working to fully resolve the impacted live components.
- monitoring Oct 20, 2025, 09:21 PM UTC
The Kaltura Live service performance degradation has been resolved, we will continue to monitor all components in the upcoming hours.
- resolved Oct 21, 2025, 12:57 PM UTC
The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.
Minor September 15, 2025 Live and Webcasting degradation 2h 13m Live
Started Sep 15, 2025, 05:55 PM UTC· resolved Sep 15, 2025, 08:09 PM UTC
- investigating Sep 15, 2025, 05:55 PM UTC
We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.
- investigating Sep 15, 2025, 05:56 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 15, 2025, 06:22 PM UTC
A fix has been implemented and we are monitoring the results (Europe users only-no other regions affected.)
- resolved Sep 15, 2025, 08:09 PM UTC
The incident affecting Europe viewers has been resolved.
Major August 5, 2025 Kaltura Virtual Classroom/Virtual Meetings - Partial Outage 13h 3m Kaltura Meetings
Started Aug 05, 2025, 02:57 PM UTC· resolved Aug 06, 2025, 04:00 AM UTC
- investigating Aug 05, 2025, 02:57 PM UTC
We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.
- investigating Aug 05, 2025, 04:30 PM UTC
Our engineering team is continuing to investigate this issue and is working to implement a solution.
- identified Aug 05, 2025, 07:44 PM UTC
Our engineers have identified the issue and a resolution is being implemented. We will continue to share updates as the process moves forward and the incident becomes fully resolved.
- identified Aug 06, 2025, 01:43 AM UTC
A resolution is currently being implemented. We will continue to share updates as the process progresses and the incident is fully resolved.
- monitoring Aug 06, 2025, 02:14 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Aug 06, 2025, 04:00 AM UTC
The issue has been resolved and we are closing this incident.
Minor July 2, 2025 API, Upload and Playback degradation 5h 48m Kaltura API, Upload Process, Transcoding, Live and 1 more
Started Jul 02, 2025, 02:11 PM UTC· resolved Jul 02, 2025, 08:00 PM UTC
- investigating Jul 02, 2025, 02:11 PM UTC
We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- monitoring Jul 02, 2025, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 02, 2025, 02:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 02, 2025, 08:00 PM UTC
The issue has been resolved and we are closing this incident.
Critical June 10, 2025 Service Disruption - Issue identified and resolved 14m
Started Jun 10, 2025, 03:30 PM UTC· resolved Jun 10, 2025, 03:44 PM UTC
- resolved Jun 16, 2025, 03:34 PM UTC
Kaltura experienced a platform-wide service disruption that occurred between 15:31-15:44 UTC. Users experienced slowness and intermediate errors across the platform - the Kaltura Management Console (KMC), Kaltura MediaSpace (KMS), Kaltura Application Framework (KAF) integrations, including Learning Management System (LMS) integrations, Event Platform (EP). Service was fully restored by 15:44 UTC.
Minor March 25, 2025 MediaSpace and API degradation 22m Kaltura API, Kaltura Management Console (KMC), Kaltura MediaSpace
Started Mar 25, 2025, 01:55 PM UTC· resolved Mar 25, 2025, 02:18 PM UTC
- identified Mar 25, 2025, 01:55 PM UTC
We are currently experiencing some slowness in our Video Portal (Kaltura Mediaspace) and Kaltura Events due to issues with our API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes
- resolved Mar 25, 2025, 02:18 PM UTC
Our engineering team identified an issue and implemented a a fix.
Minor January 21, 2025 Zoom Integration Service Alert 2h 56m Zoom Integration
Started Jan 21, 2025, 09:09 PM UTC· resolved Jan 22, 2025, 12:05 AM UTC
- investigating Jan 21, 2025, 09:09 PM UTC
We are currently investigating an issue with the Zoom integration.
- identified Jan 21, 2025, 09:49 PM UTC
The issue has been identified and we are currently working on a resolution.
- monitoring Jan 21, 2025, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2025, 12:05 AM UTC
This incident has been resolved.