Kaltura had 11 outages in the last 2 years totaling 122h 1m of downtime — averaging 0.5 incidents per month.
There were 11 Kaltura outages since January 21, 2025 totaling 122h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Kaltura Customer Portal became unavailable due to Salesforce performance degradation. More details at: https://status.salesforce.com/current As a result, users cannot access the support portal: support.kaltura.com We will provide further updates during the next 60 minutes.
This incident has been resolved.
We are investigating some service interruptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are investigating the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as we investigate and remediate this issue.
We are currently remediating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are actively working on the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as continue work this issue.
The issue with incoming tickets was resolved at approximately 5:50pm ET on May 4th. We have been continuing to make adjustments to tickets that came in during a specific time window yesterday that did not have the correct configurations. We will continue to monitor the situation throughout the day, but there should be no further issues. Thank you for your patience and collaboration with us.
This incident has been resolved.
We are investigating an issue that users might experience slowness or failure to retrieve data when accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been resolved and we are closing this incident.
At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features. AWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.
The affected services have been restored, and we are monitoring system performance to ensure continued stability.
Due to the wide AWS outage, we are seeing some slowness to Kaltura Live on the primary stream. Customers who broadcast to both primary and secondary should not be impacted. Kaltura engineers are working to fully resolve the impacted live components.
The Kaltura Live service performance degradation has been resolved, we will continue to monitor all components in the upcoming hours.
The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.
We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results (Europe users only-no other regions affected.)
The incident affecting Europe viewers has been resolved.
We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.
Our engineering team is continuing to investigate this issue and is working to implement a solution.
Our engineers have identified the issue and a resolution is being implemented. We will continue to share updates as the process moves forward and the incident becomes fully resolved.
A resolution is currently being implemented. We will continue to share updates as the process progresses and the incident is fully resolved.
A fix has been implemented, and we are monitoring the results.
The issue has been resolved and we are closing this incident.
We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The issue has been resolved and we are closing this incident.
Kaltura experienced a platform-wide service disruption that occurred between 15:31-15:44 UTC. Users experienced slowness and intermediate errors across the platform - the Kaltura Management Console (KMC), Kaltura MediaSpace (KMS), Kaltura Application Framework (KAF) integrations, including Learning Management System (LMS) integrations, Event Platform (EP). Service was fully restored by 15:44 UTC.
We are currently experiencing some slowness in our Video Portal (Kaltura Mediaspace) and Kaltura Events due to issues with our API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes
Our engineering team identified an issue and implemented a a fix.
We are currently investigating an issue with the Zoom integration.
The issue has been identified and we are currently working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.