Kajabi incident

Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors

Notice Resolved View vendor source →

Kajabi experienced a notice incident on November 18, 2025 affecting App Availability, lasting 10h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 11:10 PM UTC
Duration
10h 59m
Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC

Affected components

App Availability

Update timeline

  1. identified Nov 18, 2025, 12:11 PM UTC

    We are aware of a Cloudflare incident that is causing Heroes and your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue, and we will provide updates to this page as soon as possible.

  2. monitoring Nov 18, 2025, 02:53 PM UTC

    A fix has been implemented by Cloudflare, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 11:10 PM UTC

    This incident is resolved.