JW Player incident

Intermittent API failures and higher latency on requests and webhooks

Minor Resolved View vendor source →

JW Player experienced a minor incident on May 15, 2025 affecting Live Channels and Media Delivery, lasting 21h 57m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 05:12 PM UTC
Resolved
May 16, 2025, 03:10 PM UTC
Duration
21h 57m
Detected by Pingoru
May 15, 2025, 05:12 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified May 15, 2025, 05:12 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified May 15, 2025, 05:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 15, 2025, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 03:10 PM UTC

    This incident has been resolved.